Content Operations Specialist

**About Appspace**:
At Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that's helping people everywhere love where they work.

**Job Summary**:
The role of the Content Operations Specialist is to fulfill Managed Services (MS) for Appspace customers and to coordinate services engagements and deliverables. A member of the Content Team, the Content Operations Specialist is uniquely positioned to work directly with customers. The Content Operations Specialist works closely with the Project Management Office, Customer Success Managers and Consulting System Engineers to provide an exceptional customer experience and to identify opportunities for account expansion.

**Responsibilities**:

- Manage content, including individual card content and channel updates, for MS customers
- Coordinate with Service Delivery teams to design and develop deliverables for MS customers
- Provide regular advisory and content strategy sessions to MS customers
- Provide monthly reports to MS customers, documenting analytics, goal tracking, and content & strategy suggestions; coordinate customer interaction with CSMs
- Take a holistic approach to customer accounts and engagement, identifying opportunities where additional Appspace products would help customers achieve their defined goals
- Contribute and assist in creation of best practices documentation for content strategy on the Appspace platform
- Partner with Product Training Specialists to create top-notch on-boarding experience
- Support Content team in optimizing the use of Appspace platform
- Perform other duties as assigned

**Job Skills & Experience**:

- At least 2+ years of B2B experience building customer relationships, with demonstrated success aligning customer needs with company solutions
- Exceptional project management skills, with the ability to create and implement strategic communication initiatives at both organizational and team levels
- Ability to successfully balance multiple projects and priorities at the same time
- Excellent communication and presentation skills, excels at working with groups and facilitating discussions
- Experience creating presentations, user guides or how-to documentation for customers
- Experience in digital content management
- Experience in supporting Workplace Experience initiatives and teams
- Committed collaborator, effective at creating cross-team ownership
- Bachelor's degree

**Preferred Skills**:

- Executive communication
- Presentation skills
- Google Workspace
- O365, SharePoint
- Digital Content Management
- Digital Asset Management

**The Perks of Working for Appspace**:
For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.

Additional perks include:

- Generous PTO
- Flexible work schedules
- Remote work opportunities
- Paid company holidays
- 1/2 Day Fridays
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- A casual dress work environment
- A company provided laptop

**Disclaimer**:
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.

Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.