Global Customer Operations Time Management Lead

**Job ID**
- 482536

**Posted since**
- 23-Oct-2025

**Organization**
- Global Business Services

**Field of work**
- People & Organization

**Company**
- Siemens S.A.

**Experience level**
- Experienced Professional

**Job type**
- Full-time

**Work mode**
- Hybrid (Remote/Office)

**Employment type**
- Permanent

**Location(s)**
- Amadora - Lisboa - Portugal
- Barcelona - Barcelona - Spain
- Málaga - Málaga - Spain
- Ostrava - Ostrava-mesto - Czechia
- Prague - Praha
- Hlavni mesto - Czechia
- Valencia - Valencia - Spain

We are seeking a highly skilled and experienced Global Time Management Expert to join our dynamic team. This pivotal role will be responsible for providing expert guidance, oversight, and internal enablement for the successful implementation of new time management systems across our global organization. Beyond implementation, this expert will also own and lead the post-go-live time services, managing a dedicated Time Operations team to ensure operational excellence and continuous support for our global workforce.

**Key Responsibilities**:
As our Global Time Management Expert, you will be instrumental in guiding us through this exciting transformation and ensuring sustained operational excellence. Your main responsibilities will include:

- Internal Project Guidance & Oversight:

- Serve as the internal key resource, providing expert guidance and strategic oversight to global business units and project teams throughout their time implementation transformation journeys (e.g., Kronos).
- Ensure that internal project teams and business units are adequately resourced and prepared to successfully execute their implementation projects from our side.
- Collaborate with business units to define internal project scope, objectives, and success criteria, ensuring alignment with global standards and best practices.
- Monitor project progress from an internal perspective, identifying potential risks and issues, and providing proactive support and recommendations to ensure successful outcomes.
- Act as a central point of contact for internal stakeholders, facilitating knowledge sharing and ensuring consistency across global implementations.
- System Expertise & Optimization:

- Analyze existing time management processes, identify areas for improvement, and design optimized, standardized global processes that enhance efficiency and user experience.
- Collaborate with vendors and internal IT teams to evaluate, select, and configure new time management solutions that perfectly meet our business requirements.
- Stay abreast of industry trends, technological advancements, and regulatory changes related to time management to ensure our systems remain cutting-edge and compliant.
- Post-Implementation Operations & Team Leadership:
- Own and lead the global time services post-go-live, ensuring seamless and efficient operation of all time management systems.
- Recruit, develop, and manage a dedicated Time Operations team, fostering a culture of high performance, continuous improvement, and excellent service delivery.
- Define and monitor service level agreements (SLAs) for time management operations, ensuring timely resolution of issues and optimal system performance.
- Oversee ongoing system maintenance, enhancements, and support activities, collaborating with IT and vendor partners as needed.
- Drive continuous improvement initiatives for post-go-live processes, leveraging feedback and performance data.
- Stakeholder Engagement & Communication:
- Establish strong, collaborative relationships with key stakeholders across various levels and functions globally, acting as a trusted advisor.
- Communicate project status, operational performance, challenges, and successes effectively and transparently to senior management and project teams.
- Facilitate engaging workshops and meetings to gather requirements, present solutions, and gain consensus from diverse groups.
- Compliance & Governance:
- Ensure all time management processes and system configurations strictly comply with local labor laws, collective bargaining agreements, and company policies across all operating regions.
- Develop and maintain robust global governance frameworks and standards for time management, promoting consistency and control.
- Collaborate closely with legal and compliance teams to proactively address specific regional requirements and mitigate risks.
- Change Management & Training:
- Support and guide the development and execution of robust change management strategies to ensure smooth adoption of new systems and processes by all employees and managers.
- Advise on and contribute to the design and delivery of comprehensive, engaging training programs and materials for end-users, administrators, and support teams.
- Provide ongoing support and guidance post-implementation, efficiently addressing user queries and issues to ensure a positive user experience.
- Data Analysis & Reporting:
- Define key performance indicators (KPIs) for time