Salesforce Business Analyst

Company Description
**We Dream. We Do. We Deliver.**

As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

**Our 1200+ digital enthusiasts **are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global **Merkle** brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

**Job Description**:
Our Salesforce team is looking to reinforce the team with a **Salesforce Business Analyst (BA) **profile.

**What will be your responsibilities?**
- ** Understand the business needs**

One of the main responsibilities of a Salesforce Business Analyst is to understand the issues, ins, and outs of the business. Other responsability is to help with the drafting of the specifications and participates in the framing of the Salesforce project.

This person must understand how the company operates on a daily basis and its objectives in order to propose appropriate solutions.
- ** Configure Salesforce**

The Salesforce management skills make it a valuable aid when developing new solutions.

Depending on the organization and size of the project team, the Business Analyst Salesforce can be more or less involved in implementing the solutions to be put in place. Being nonetheless one of the referents since he took part in the framing.
- ** Analyze and report**

Thanks to their good knowledge of data and tools, the Business Analyst identifies performance indicators (KPIs) and sends recommendations to management.

In Salesforce, this person will have to configure reports and dashboards according to the needs of each user profile.
- ** Prepare and facilitate the workshops**
It conducts training workshops for administrators and end-users. It supports users in using the new Salesforce features.

**Qualifications**:
**What you should have?**
- +3 years of experience in a similar or related role;
- Previous experience working with creative and technical project team;
- Motivated to work in a dynamic environment;
- Salesforce certifications will be a plus;
- Good verbal and written communication skills in English are mandatory.

**We do not sponsor work visa.**

For those who don’t have **Portuguese documents** (NIF and NISS), we suggest you to search for more information at local country Social Security entities, as well as on SEF (Serviços Estrangeiros e Fronteiras), for possible roles in Merkle Portugal

Additional Information
**Benefits and Perks**
- Cutting Edge Technology & Latest IT tools
- Software-house environment
- Agile and Flexible working hours
- Hybrid work system (remote friendly)
- Digital nomad policy
- Focus on career development
- Health insurance (also included for the household)
- Mental health support
- Volunteering experiences and sustainable mindset
- 25 vacation days + 3 wellness days per year
- Beers (after 6pm), foosball, and ping-pong #workhardplayhard
- Free breakfast every second Monday of the month
- Employee discounts
- Team & Company events

**Inclusion & Diversity**
- We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles - we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly._
- If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you._