HR Specialist

**About Us**

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

**The Opportunity**

The Human Resources team is one of the six corporate functions within WTW globally. It is made up of Talent Advisory, Integrated Service Delivery, and Centers of Expertise (COE).

Integrated Service Delivery delivers Human Resources services via a combination of global systems and processes through Global Operations, and Regional Delivery teams made up of generalists, employee relations, recruitment, and administrative services.

**HR services**
- Responsibility for providing day to day support and guidance to the HR Services team
- Carry out HR Operational tasks including
- Effective Human Resources administration service relating to the employment lifecycle
- Preparing and amending where necessary HR documents, e.g. employment contracts
- Provide day to day advice to Line Managers and Employees on general HR related queries and requests
- Monitoring of the case management system (ServiceNow) and ticket assignment to relevant stakeholders
- Develop and maintain strong working relationships with Regional HR delivery teams and other key stakeholders
- Participate in ad-hoc projects as and when required

**HR Database**
- Complete and maintain data in all HR Systems (e.g. Oracle HCM, Talent Acquisition Cloud, ServiceNow);
- Organize, maintain, and update internal databases of relevant employee information
- Ensure the HR Database accurately reflects current staff conditions and details. This includes inputting starters and leavers, contractual amendments, change of details, annual leave, recording of sicknesses and other leave, and setting up reports.

**Customer service**
- Be the first point of contact for all HR Admin-related queries
- Respond to all customer inquiries in line with WTW standards

**What You’ll Bring**
- Bachelor's degree, preferable
- Strong service mindset with the ability to adapt and adjust on short notice to fast-changing environments
- Strong communication skills and excellent client relationship skills
- Fluent French written and verbal communication skills
- Business-level English both written and spoken
- A strong eye for detail alongside an IT literacy in a Microsoft Office environment with proficiency in Word, Excel, Outlook, and HR systemsAbility to work independently as well as in a team

**Why WTW?**

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

- **Work-Life Balance**:Enjoy flexible working hours and hybrid working options to suit your lifestyle.
- **Competitive Compensation**:Benefit from an attractive, performance-related remuneration system.
- **Global Exposure**:Join an international consultancy with the security of a global corporation and renowned clients.
- **Career Development**:Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
- **Collaborative Culture**:Work in a collegial, appreciative, and dynamic environment where decisions are made together.
- **Impactful Work**:Quickly take on responsibility and make an impact with direct customer contact.
- **Community and Celebration**:Participate in corporate events and celebrate our successes together.

**Join Us**

**Willis Towers Watson is an equal opportunity employer.