Agent Support

1 semana atrás

Lisboa, Portugal Ria Tempo inteiro

Being main point of support for agents.
- Monthly meetings to review the evolution of each area.
- To investigate benchmarking of competitors:

- Calling the competition.
- On internet.
- Investigation with clients (agents) to investigate who works with the competition or our own agencies.
- To attend the customers (agents) in the assigned area by phone, trying to solve their doubts and/or problems in a daily basis, inform them about the commissions and charges and give to the agents the recommendation to obtain more benefits from their business.
- To monitor the evolution of the agents: keeping regular contact with them when their activity is diminishing or when we have information about the activity of RIA agent with the competition.
- To assess the satisfaction of the agent with the company service.
- Check in the Google Earth the locations of the main agents and their nearest competitors on the map, to provide the best exchange rate possible.
- To do periodic reports for the Management: daily production (number of transfers)/country, production/agent, production/geographic area to undertake the right action for the development of it.
- Improve the exchange rate according to the agent request: comparative with the competition rates, distance, production/potential of the agent.
- High skills of the informatic tool, particularly Excel. Power BI is a plus.
- Excellent understanding of the management of the exchange rates and the effects over the activity that these changes can have.
- High valuable: knowledge about “Revenue/Yield management”: “The challenge is to sell the right resources to the right customer at the right time for the right price”.

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