Front Office Agent IEFP Trainee

2 semanas atrás

Portugal Sheraton Cascais Resort Tempo inteiro

**Mission**:
Strives to ensure guest and employee satisfaction and achieve the operating budget.

**Job Summary**:

- Assist staff with expediting problem payments;
- Follow up with guest regarding satisfaction with guest-related issues;
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;
- Process all payment types such as room charges, cash, checks, debit, or credit;
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;
- Process all check-outs including resolving any late and disputed charges;
- Coordinate with Housekeeping to track readiness of rooms for check-in;
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
- Assist management in training, motivating, and coaching employees; serve as a role model.

**Requirements**:

- Customer service attitude;
- Excellent communication and organizational skills.

Education/Professional Experience:

- High School Degree or Degree in hotel management is a plus;

Language Skills:

- Good communication skills in Portuguese and English (mandatory).

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