Customer Engagement Manager

**About Filestage**:
Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place - including documents, designs, images, videos, and audio files.

We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work.

We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing startup in a booming market, you've found it

**This role is fully remote and can be based anywhere in Europe**

**What you’ll be working on as our Customer Engagement Manager (PLG)**:
We’re looking for a Customer Engagement Manager (PLG) to help accelerate our company’s growth goals within our Product-Led motion.

In your first year at Filestage, you will:

- ** Own the trial customer journey since sign-up and build a deep understanding of user behaviour**by analyzing user sessions, product usage data, and direct user feedback through personal conversation. You utilize these insights to pinpoint friction and craft tailored outreach within minutes
- ** Collaborate with the Support and Product Marketing Teams to develop educational content and resources that drive activation and self-sufficiency**
- ** Identify conversion opportunities**through product usage patterns and intent signals.
- ** Conduct discovery calls**to surface team size, workflow complexity, security needs, and procurement hurdles.
- ** Guide users through best practices, value realization, and ultimately conversion.** Recommend the optimal Filestage plan; close self-served users directly
- ** Partner with our Sales team to hand off engaged users with high potential for Enterprise custom plans**, with clear context, including full account information
- ** Turn user insights into structured feedback for Product and Growth (e.g., user-flow gaps, missing tooltips).**

**Life at Filestage**:
We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the benefits you can look forward to at Filestage:

- **Work from where you’re happiest and enjoy a flexible schedule.**We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.
- For this role, we’re looking for someone **based in Europe** to make sure there’s a high time overlap with our team members, customers, and partners.
- **Meet up in real life.**We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.
- **Enjoy a strong team culture**. We’re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.
- **Join a happy team.**We’ve been rated five stars on Glassdoor by our lovely team. You can take a look at our reviews here.
- **Create a workspace that suits you.**You’ll get a €1,500 budget for hardware, as well €500 for home office to buy whatever you need to do your best work - including a computer, webcam, or standing desk.
- **Get 38 days of holiday.**Plenty of time for city breaks, summer escapes, and everything in between. You’ll also get a half day on your birthday to give you a chance to celebrate
- **Volunteer/Charity Day.**Enjoy a Volunteer/Charity Day to support a cause close to your heart.
- **Continue to grow and develop your career.**We care about your development and want you to be able to learn new things After six months in the company, you’ll get a budget to be able to use for personal development.
- ️ **Make your voice heard.** We trust our team members to make the best decisions to achieve their goals, so you won’t have to put up with micromanagers here.
- ** **Say goodbye to pointless meetings.** We practice what we preach when it comes to productivity, so you can expect flat hierarchies, fast iterations, and no bullshit meetings.

**What you’ll bring to the role**:

- ** You can drive product adoption and own a commercial target simultaneously,**juggling between user activation and conversion playbooks
- ** You love getting in touch with people.** You are proactively reaching out to our users using all available channels to support them in achieving their goals
- ** You are a consultative, customer-centric communicator** - you ask smart questions, listen actively, and coach users to their own aha moments.
- ** You are skilled at translating usage data into “next-best actions” and explaining technical concepts in plain language.**
- ** You are a