Italian-speaking Junior Digital Customer Engagement

2 semanas atrás

Lisboa, Portugal IT Jobs Worldwide Tempo inteiro

Italian-speaking Junior Digital Customer Engagement Manager (REMOTE)

**Job details**:
**Location**

Lisbon

**Discipline**
- Customer Service**Reference**

36024

**Contact Name**

Alfredo Mogavero

**Job description**:
We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on
- Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestones - Supporting in de-escalations of critical customer situations
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributing to customer release and maintenance activities
- Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executing and supporting problem management and continuous improvement
- Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
- Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

Qualifications & Experience
- 3+ years’ experience with multi-national software/IT organizations.
- 3+ years of S/4HANA & HANA database hands on experience is required.
- 2+ years Cloud hands on experience is desirable. Technical Skill Set required to perform dCEM tasks
- Good hands-on experience in SAP Basis area (Architecture, Performance Tuning etc.)
- Good understanding & hands-on experience required in HANA database.
- Knowledge about SAP Upgrade & Migration (OS/DB) process is required.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- C1: Level Fluency in Italian and B2 level of English English:
About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.

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