Customer Support Agent Italian Speaker

1 dia atrás

Lisboa, Portugal TOPTALENT Tempo inteiro

TopTalent Recruitment Agency is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.

**WORK MODEL**

**DUTIES AND RESPONSIBILITIES**
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

**REQUIREMENTS**
- Native/fluent in Italian, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover shift rotation and be on time at the office.

**BENEFITS**
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance.

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