Principal Learning Coordinator

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Whom we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems that NATO's military commanders use to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA is critical in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains, and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and, when required, stand together in the face of attack under Article V.

To provide these critical services in the modern, evolving, dynamic environment, the NCI Agency must build and maintain a high-performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC)s, Military (Mil), and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and comprise approximately 15 percent of the workforce.

**Duties and Role**:

- Administer individual course iterations on a weekly basis and provide quality assurance of student and funding data;
- Coordinate with internal functions (Security, Building-Facilities, etc.) and conduct all administrative tasks regarding the physical in and out-processing of students in the NCI Academy on a weekly basis;
- Develop ad hoc reports based on the Training Management System data as requested by management on the status of NCI Academy Courses and students;
- Provide 1st line customer support to Training Coordinators and students from over 60 external agencies to develop timely solutions to emerging problems and issues;
- Assist and facilitate the creation and management of the annual academic schedule via the Training Management System;
- Advise Academy hierarchy on all aspects of Academy training assets, schedules and plans;
- Communicate and coordinate with the Host Nation compound support personnel regarding student support and activity;
- Provide real-life support to NCI Academy students;
- Determine requirements, coordinate local support and facilitate events from various NCI Agency or NATO entities, to include workshops, symposiums and seminars;
- Coordinate all types of Academy delivered individual Training with every Nation and Entity's Training Coordinators using the Training Management System and other means, ensuring that training delivery Business rules and Standard Operating Procedures (SOP's) are followed;
- Coordinate the use of classrooms and building facilities in accordance with the requirements of Training Delivery at the NCI Academy in Oeiras;
- Support the preparation of annual course plans and schedules;
- Coordinates with training delivery teams at other Academy sites (Mons, Brussels and The Hague);
- Coordinate with the Training Branches of the NCI Academy every training delivery matter requested;
- Provide logístical coordination of Mobile Training Teams;
- Support the creation and improvement of student and instructors experience regarding all activities at the NCI Academy;
- Deputise for the Section Head and higher-grade staff if required;
- Perform other duties as may be required.

**Requirements**:
**Skill, Knowledge & Experience**:

- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
- Experience managing complex scheduling and allocation of resources, preferably in an academic or training setting or similar environment.
- Substantive experience and proficiency with an online Training or Learning Management system and associated tools (e.g. SAP LMS).
- Proven customer service experience communicating with customers, internal staff, external entities and stakeholders.
- Proven ability to manage multiple and