Customer Representative

2 semanas atrás

Lisboa, Portugal City Job Offers Tempo inteiro

**Dutch-speaking Customer Advisor**

Are you a Dutch speaker? Do you love helping people, and you are passionate about the food industry? This is your chance to be part of a team that has changed the delivery world

**Customer Representative based in Lisbon (Dutch Market)**

Become part of the first-class team of a leading technology company and process inquiries from private and business customers based in Germany and Switzerland.

**About the Company**:
This company services include ride-hailing, food delivery, package delivery, couriers and freight transportation.

**The Profile**:

- You are proficient in Dutch
- Fluent in English
- You are friendly, thoughtful and real
- Curious, problem solver and good listener

**Your responsibilities**:

- Offer support for restaurants, private customers and couriers;
- Active contact through outbound calls to restaurants to start cooperation (onboarding);
- Support for using the tablet and the app, creating a restaurant profile and optimizing sales;
- Uploading menus and ensuring accurate data entry;
- Support restaurants with any further inquiries;
- Assisting the customer with questions about the order, delivery time, quality of the food, incomplete deliveries and any other inquiries;
- Support the couriers with different queries (wrong or inaccurate addresses, non-availability of the customer, and more).

**Benefits**:

- Fixed-term, renewable employment contract with an initial duration of 12 months
- Subsequent extension for a further 12 months
- Possibility of permanent employment after 24 months
- Private health insurance from the signature of the employment contract

Relocation Package (only for international applicants)
- Pick-up from the airport and administrative support for your integration in Portugal
- Subsequent reimbursement of flight costs
- Free annual flight home
- Accommodation in a room in a company’s flat in Lisbon
- Free Portuguese courses, water sports, soft trekking and much more
- Intensive training of all new employees (four weeks)
- Full-time position, Monday to Friday, in a shift system between 09:00 and 19:00
- Vacation days (22 days per year) and public holidays
- Vacation pay and Christmas bonus
- Work from a modern office in Lisbon
- International work environment

Provide support for customers from sunny Lisbon and receive extensive training and coaching sessions that will make you gain valuable experience to succeed in practically any job

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