Senior Solution Support Analyst

Há 3 dias

Lisboa, Portugal HAYS Tempo inteiro

**Your new company**:
**HAVI**, a global leader since 1974, employs over 10,000 people and serves customers in more than 100 countries. Specializing in the foodservice industry, **HAVI** provides innovative supply chain and logistics solutions, including analytics, planning, distribution, and freight management.

**HAVI’s** diverse teams collaborate seamlessly across locations and functions, embodying a spirit of integrity and creativity to serve their customers in the best way possible.

**Your new role**:
Overall, a Solution Support Analyst plays a critical role in ensuring the smooth operation of an organization's technology solutions and contributes to customer satisfaction by addressing technical issues promptly and effectively.

This role will be required to support the Solution Owners in solution analysis, design, development, and testing as appropriate, depending on the priority.

**What you will need to succeed**:

- Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology;- 3 years of experience in solution support or a related IT role;- Customer Service: Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with end-users and must be patient, empathetic, and effective communicators;- Problem-Solving: Excellent problem-solving skills to diagnose and resolve technical issues efficiently;- Documentation: Ability to maintain detailed records and create clear and concise documentation;- Teamwork: Collaboration skills to work effectively with cross-functional teams.

**Next Steps**
If you are interested in this opportunity, please send us your updated CV. If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.

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