Senior Platform/application Specialist

Há 7 dias

Leiria, Portugal Merkle Tempo inteiro

**Information Technology**:
**Leiria, Leiria**

**About the job**:
**This is a position required to be 100% on-site at our offices.**

**Main Tasks**:

- Event
- and Incident Management.
- Escalation Management.
- Automation and monitoring processes for alerts to proactively identify potential issues and implementing solutions to optimize performance.
- Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance).
- Continuous service improvement to reduce incidents and their impacts.
- Overall Tickets backlog management.
- Mentor junior support team members and assist with their professional development.

**Qualifications**:
**Requirements**:

- 3+ years of experience in support, troubleshooting with customers and dealing with ticketing systems.
- Degree in Computer Engineering or similar.
- Knowledge in basic programming skills.
- Support experience in software development.
- Experience with ticketing tools.

**Nice to have**:

- Experience/Knowledge in Java, Appway and Avaloq.
- Proficient in ITIL framework. ITIL4 certification is an advantage.
- Knowledge of a relevant scripting language (e.g. Power Shell, Bash, PHP).
- Knowledge of the relevant areas for operating and monitoring web-based solutions.
- Knowledge of web technologies.

**Additional Information**:
**Benefits and perks**:

- Modern Technology & Latest IT tools
- Software-house environment
- Agile and Flexible working hours
- Digital nomad policy
- Focus on career development
- Health insurance (also included for the household)
- Mental health support
- Volunteer experiences and sustainable mindset
- 25 vacation days + 3 wellness days per year
- Beers (after 6pm), foosball, and ping-pong #workhardplayhard
- Free breakfast every second Monday of the month
- Employee discounts Team & Company events

**Inclusion & Diversity**
- We value the strength diversity brings to our business and are working to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community's race and gender equality campaigns. We are happy to discuss all approaches to working for all our roles - we can't promise we will offer you everything you want or need but we do promise to discuss it with you openly and honestly._
- If you have any reasonable adjustment needs arising from a disability or medical condition to participate in the recruitment process, please discuss this with the recruiter who contacts you._

**About the Company**:
**We Dream. We Do. We Deliver.**

**About Merkle

  • Platform/application Support Analyst

    Há 5 dias

    Leiria, Portugal Merkle DACH Tempo inteiro

    Company Description **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Platform/application Support Analyst

    1 semana atrás

    Leiria, Portugal Merkle Tempo inteiro

    Company Description: **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Platform Engineer

    2 semanas atrás

    Leiria, Portugal Smart Consulting Tempo inteiro

    Deep experience with Azure , including AKS, networking, storage, and solution architecture best practices. Solid expertise in Kubernetes , covering cluster management, application deployment, networking, and security. Hands-on experience with Infrastructure as Code (Terraform) and GitOps/CI/CD automation using tools like FluxCD and GitHub Actions . Strong...

  • Senior iOS Developer

    2 semanas atrás

    Leiria, Portugal Neotalent Conclusion Tempo inteiro

    Who we are Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...

  • Spontaneous Application

    Há 6 dias

    Leiria, Portugal Glartek Tempo inteiro

    Glartek, founded in 2017, is a fast-growing leader in Augmented Reality (AR) solutions for the Manufacturing Industry and our mission is to increase the efficiency and safety of production and maintenance processes. Our software solutions combine the AR and Internet of Things (IoT) domains to bring visibility, optimization and reassurance of field...

  • UAS Regulatory

    4 semanas atrás

    Leiria, Portugal Hertel. Robotics Tempo inteiro

    Description Hertel. Robotics is developing next-generation autonomy for unmanned systems and preparing multiple real-world operations in challenging environments — including CTR-adjacent missions near Faro Airport (Portugal) . We are looking for a senior SORA / BVLOS regulatory specialist to support: A complete SORA application (incl. ConOps, risk...

  • Senior Salesforce Marketing Cloud Engineer

    Há 7 dias

    Leiria, Portugal Merkle Tempo inteiro

    Senior Salesforce Marketing Cloud Engineer – MerkleWe are looking for a Senior Salesforce Marketing Cloud Engineer to join our team at Merkle, a leading global agency in digital transformation. This role can be performed from our locations within the Czech Republic or Serbia and will involve a hybrid workplace.Job DescriptionAs part of our marketing...

  • Data Engineer AWS

    2 semanas atrás

    Leiria, Portugal Neotalent Conclusion Tempo inteiro

    Who are we: Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...

  • Senior Backend Developer

    3 semanas atrás

    Leiria, Portugal Brainr Tempo inteiro

    Hey, we’re BRAINR. Our mission is to build the intelligent brain for every food factory, with the only AI-powered factory management software for the food industry, bringing together machines, sensors, software, and people. Profitable from day one, we’ve recently secured a record-breaking €11M Seed Round, the largest in Portugal’s history, to take...

  • Senior DevOps Engineer

    4 semanas atrás

    Leiria, Portugal synvert, a GlobalLogic company Tempo inteiro

    Senior DevOps Engineer (m/f/x) synvert – Portugal About Synvert synvert, a GlobalLogic company, is a leading cloud, data, and AI services company, partnering with enterprises to design, implement, and manage end‑to‑end data and AI solutions that drive measurable business impact, combining deep technical expertise with strong industry knowledge across...