Credit Control Lead

**THE CARWOW GROUP**:
Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

**WHY JOIN US?**:
Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility - building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do).

Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in

**KEY RESPONSIBILITIES**:

- Oversee the timely collection of outstanding debts and implement effective debt collection strategies.
- Develop and implement new credit control processes to improve efficiency and effectiveness.
- Escalate and manage relationships with debt collection agencies as required.
- Manage key relationships and reporting to business units and drive accountability of escalation
- Manage a team of credit controllers and be responsible for prioritization and delegation within the team (4 in Portugal and 1 in London).
- Lead and grow the team to ensure coverage in German and Spanish territories, eventually assuming Credit Control responsibilities from commercial teams.
- Own the credit control function for acquired businesses and manage their integration into the Group Credit Control with stakeholders.
- Own the cadence, reporting, and KPIs associated with the Credit Control function.
- Investigate and resolve customer disputes and queries.
- Leverage experience in start-ups and scale-ups to foster innovative approaches to credit management.

**KEY REQUIREMENTS**:

- Experience with building processes and implementing change within a start-up environment.
- Strong management skills: experience in leading and motivating a team, fostering accountability, and ensuring alignment with business goals.
- Proven experience in managing overdue accounts and reducing Days Sales Outstanding (DSO) for B2B customers.
- Agility to adapt to new business models or geographies requiring different credit control specializations.
- Experience working with ERPs, CRMs, Excel, and other accounting tools to build dashboards, reporting, and manage workloads.
- Experience with international companies having operations in multiple countries.
- Skilled in setting KPIs for credit control, monitoring performance, and driving continuous improvement.
- Expertise in negotiating payment plans, resolving disputes, and legal proceedings when required.
- Focus on streamlining processes, reducing inefficiencies, and implementing automation tools.
- Proven ability to implement new processes to enhance the efficiency and effectiveness of credit control.
- Experience working in start-ups and scale-ups, understanding the unique challenges and opportunities they present.

**WHAT'S IN IT FOR YOU**:

- Hybrid working
- Competitive salary to fund that dream holiday to Bali
- Share options - when we thrive, so do you
- Private Healthcare, for peace of mind
- Meal allowance card (8,32€ per working day)
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Enhanced holiday package, plus bank holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving’s hard enough without work
- On your third year anniversary, you get 30 days of annual leave per year
- On your tenth year anniversary, you get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month (due to popular demand, this offer excludes the moon).
- Inclusive parental, partner and