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Customer Success Operations Intern
2 semanas atrás
We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 900 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We’re looking for a customer success operations intern to develop, expand and maintain customer success operations frameworks in our Lisbon office. In this role, you’ll collaborate with our CS Ops team by supporting them in their ongoing projects and offering insightful contributions. This internship will help you acquire operational skills in customer success (training, systems, processes, data and customer engagement) and provide you with knowledge of various customer success strategies. Ultimately, you will gain broad experience in customer success by learning to collaborate on projects in a fast-paced work environment.
**Your new adventure**:
- Contribute to the execution and maintenance of content production and engagement platforms for customer engagement
- Produce content and community events in our closed Community group, Pioneers
- Help coordinate logistics for webinars
- Guarantee the accuracy of our tech stack data
- Clean pipelines, merge duplicates, validate workflow automation among other tasks
- Assist CS training specialist with CS coaching initiatives
- Research for resources, listening to calls from our team to find training opportunities and help prepare training materials
- Support our process specialist with written content on CS Hub
- Write articles and update processes in our wiki internal knowledge base
- Collect quantitative and qualitative data about team performance to identify operational insights, opportunities and risks
**Does this sound like you?**:
- A curious mind with a hands-on approach and self-starter attitude
- Good understanding of the latest marketing trends and techniques
- Excellent verbal and written communication skills
- The ability to multitask and work independently with support from managers and team members
- A reative approach to problem solving
- The desire to learn/ upskill
- Familiarity with marketing and sales computer software and social media platforms is a plus
**Why Pipedrive?**:
- A value-driven work environment where people come first
- A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
- A team serious about getting things done while not taking ourselves too seriously
- A world-class working environment full of the usual nice perks and some more
- Freedom to execute your ideas with a passionate and motivated team supporting you
- Flexible working hours as long as you’re there for your team members
- Lots of room for personal and career development, with internal and external training opportunities
- Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits - you can choose whether to use the credit on parking, a public transport card, technology, etc.)
Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
We’re on the lookout for a Customer Success Operations Intern to help develop, expand and maintain our Customer Success Operations frameworks in our Customer Success Team.
