Helpdesk Technician

Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market. Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun. As we like to say: Its not only what we do, its how we manage that truly make the difference.. If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT. Role: Helpdesk Technician Location: On-site, Porto, Portugal Required skills: Up to 3 years of experience in helpdesk/service desk.Solid knowledge of Windows, Office 365, Active Directory, and networks.Basic knowledge of ITIL and ITSM tools.Good communication, user orientation, and prioritization skills. Responsibilities:  Customer service, incident diagnosis and resolution, and support requests.Management of accounts in AD/Entra ID, permissions, groups, and base policies.Support for LAN/WLAN/VPN, troubleshooting DNS, DHCP, TCP/IP, and network printing.Execution of operational tasks for onboarding/offboarding and equipment configuration.Contribution to documentation, continuous improvement, and compliance with internal processes We offer: No-term full-time contract;Health Insurance;22 days of paid vacation;4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);Meal Allowance on card (Coverflex);Referral Bonus;Special discounts and flex options;Training annual budget;A great team-oriented culture;Chance to become a part of a dynamically growing international company;Challenging projects giving the unique opportunity to grow and learn. Following the EU General Data Protection Regulation No. 2016/679, we inform you that by responding to this announcement, you consent to the use of your data by Wire IT, for as long as necessary. In case of doubt or request for elimination of your personal data, please send an email to info@wireit.pt