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Process Specialist
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Job ID: 2465 | Work Model: Full-Time | Contract Type: Regular | Job Category: IT Logistics is people business – this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics. Are you looking for a job with prospects in a stable and future-oriented company? Then apply at DACHSER and drive the logistics of the future forward with us. Tasks Active further development of the company-wide IT service management system based on ITILContinuous improvement of ITSM process and service quality using KPIsSupporting and advising consulting our business units in the Enterprise Service Management environmentEnsuring optimal support of ITSM processes by the ESM applicationTraining ITSM process and ESM application usersClose cooperation with other process ownersIndependent and innovative work with a high level of quality awareness in an open-minded teamQualifications Successfully completed studies in economics, business informatics or computer science, alternatively a comparable education with experience in service managementGood knowledge of ITSM processesIdeally certification in ITIL or other ITSM frameworksBasic knowledge of IT applications, IT systems and technologies"Hands-on” mentality, as well as a convincing appearance, strong communication skills and a high degree of independenceGood knowledge of English Sandra SchieggConsultant HR Management HO Porto, DACHSER Corporate IT Hub, Portugal Lda., Edificio ICON DOURO At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business. We look forward to meeting you.
