Technical Support Specialist with Dutch in Lisbon

Job DescriptionWe’re hiring Dutch speakers for an exciting Level 1 Technical Support role in the Electric Vehicle (EV) industry Location: Hybrid (Lisbon area)Schedule: Full-time, rotating shiftsAs the first point of contact for Dutch-speaking clients, you’ll be the welcoming voice supporting them with any questions related to electric vehicle (EV) charging stations, always within a B2B environment. While you’ll occasionally handle incoming phone calls, most of your work will focus on written communication. This position is ideal for someone who enjoys assisting others and wants to play an active role in the clean energy movement.What You’ll Be Doing- Be the go-to person for EV charger users: Handle customer requests through calls (around 30%) and tickets (about 70%), providing clear, professional, and empathetic customer service.- Tackle technical challenges: Conduct initial diagnostics and guide clients through basic troubleshooting for issues such as connectivity or charging errors.- Work as part of a strong team: Escalate more complex cases to Tier 2 specialists and keep accurate records to help enhance our processes.- Keep learning: Stay informed about the newest EV technology, charger models, and firmware updates to ensure we remain industry leaders.- Support sustainability: Your contribution will directly strengthen the reliability of the EV charging network and promote a greener planet.We’re Looking For- Fluent Dutch speaker with solid English communication (minimum B2).- Hybrid availability: Must be based in the Lisbon area, willing to work rotating shifts (including weekends, holidays, and some night hours).- Tech-minded: Prior experience in technical support or customer service is a plus. Basic understanding of troubleshooting and eagerness to learn are essential. Familiarity with EV standards (Type 2, CCS, OCPP) is an advantage.- Strong communicator: Capable of explaining complex concepts simply and clearly, in both spoken and written German.- Problem-solver: You enjoy diagnosing issues and finding practical solutions.- Collaborative spirit: Detail-oriented, organized, and eager to work within a supportive team.What We OfferThe company provides a competitive total compensation package of approximately €1,600/month, combining salary and additional allowances:- Base salary: €950/month- Language bonus: €400/month- Meal allowance: €10.20/day- Transport allowance: €40/month- Health insurance after 90 days- Work setup: Hybrid (3 days in office, 2 from home after training)- Schedule: 24/7 rotating shifts – 8 AM – 5 PM, 2 PM – 11 PM, 11 PM – 8 AM(Night shifts, Sundays, and Portuguese holidays are from home.)Location: Entrecampos, LisbonTraining: 30-day paid onboarding, 100% on-site (Corroios)Join a fast-growing international team supporting a leading global brand in sustainable mobilityApply now and start your journey with usBy applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes. Requirements- Fluency in Dutch and proficient in English. - High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus. - Experience in a customer-facing technical support role, preferably in a call center or eMobility environment. - Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity). - Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage. - Strong communication skills with the ability to explain technical concepts clearly to non-technical users. - Proficiency in using CRM and ticketing systems. - Ability to work in a shift-based environment, including weekends and holidays. - Preferably has experience managing different support channels (chat, email, voice, back office). - Work in a hybrid setup. - Residence in the Lisbon area.