Export Customer Service

2 semanas atrás

Porto, Portugal DP World Australia Tempo inteiro

About the RoleThe Export Logistics Coordinator – Order Management role is responsible for managing the end-to-end customer experience for Europe export clients within the Order Management domain. This includes ensuring the smooth flow of goods, information, and documentation across all touchpoints. The position plays a critical role in supporting customer operations, optimizing service delivery, and fulfilling contractual obligations as outlined in customer Standard Operating Procedures. Key tasks involve coordinating order bookings with shippers and service providers, including DPW EUR offices, proactively handling issues and exceptions, managing carrier allocations, consolidating and planning shipments, and submitting accurate data into Order Management Information Systems. The role also includes collecting and validating cargo receipts and documentation from forwarders to ensure compliance and operational efficiency.How You Will Contribute Act as the first point of contact for customers, suppliers, and other supply chain stakeholders during day-to-day businessLiaise with shipment origin and destination stakeholders to ensure timely collection and deliveryProvide required pre-alert information to involved stakeholdersAddress and resolve internal and/or customer inquiries (Issue Resolution)Manage and coordinate bookings with carriers/freight forwardersMonitor shipment documentation and milestones, including AMS, VGM, and ISF submissionAccurately input, update, and maintain customer information in internal systemsGather internal and/or customer feedback to support service and process improvementsWhat You Will Bring Bachelor’s degree or professional education in logistics or a related field2–5 years of relevant experience in freight forwarding or international shippingStrong communication skills with a service-oriented mindsetAbility to build and maintain external and internal relationshipsCapability to explain logistics requirements and workflows clearlyGeneral understanding of supply chain management and logistics processesSystematic approach to daily tasks and structured customer supportProficiency with operational tools such as Transport Management Systems (TMS). Familiarity with Infor Nexus is advantageousStrong command of English; additional EU languages are a plusProficiency in MS Office (Excel, PowerPoint, Word, Outlook)#LI-SD2

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