SENIOR APPLICATION PRODUCTION SUPPORT

SENIOR APPLICATION PRODUCTION SUPPORT / SQL (HYBRID PORTO)Portuguese company hires for hybrid position 📍 Location: Porto, Portugal⚠️ Only candidates already based in Portugal will be considered💼 Work Model: Hybrid 🗣️ Language Requirements: Fluent English 🕓 Seniority: 6+ years💼 Client Sector: Financial, Banking ⚠ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success_________________________________________________________________Role OverviewWe are looking for a Senior Application Production Support professional to act as an IT Domain Expert, responsible for supporting, operating, and evolving critical applications and infrastructure used by business streams in a complex enterprise environment.This role requires strong ownership of systems, deep technical troubleshooting skills, and the ability to manage incidents, changes, and lifecycle activities while ensuring stability, security, and long-term sustainability of IT solutions.Key Responsibilities·         Act as the primary point of contact for IT Production topics, supporting end-users, developers, and business analysts;·         Manage and resolve incidents, service requests, problems, and changes using ITSM tools, ensuring SLA compliance;·         Monitor infrastructure and application layers, applying IT best practices, security guidelines, and operational standards;·         Prepare and support release activities, including environment readiness and pre-production testing;·         Ensure effective communication with internal stakeholders and availability for on-call support, when required;·         Own and manage the full lifecycle of IT solutions, from integration and industrialization to continuous improvement;·         Evaluate risks, ensure system viability, and contribute to long-term platform sustainability.**Mandatory Technical Requirements(All mandatory requirements must be clearly stated in the CV to be considered)**·         Strong SQL skills across one or more platforms: Microsoft SQL Server, Oracle, PostgreSQL, Sybase;·         Solid experience with Operating Systems:o    Windows / Windows Servero    Linux / RHELo    UNIX / AIX·         Experience with File Transfer technologies:o    CFT, MQ, FTaaS, FTP, SFTP, PeSIT·         Experience with Automation and Monitoring tools, including:o    Batch processingo    Autosyso    Ansibleo    Dynatraceo    DevOps / SecDevOps conceptso    Infrastructure as Code (IaC)·         Strong background in Application Production Support (APS) environments.Additional Technical Knowledge (Highly Valued)·         Banking or financial services environment;·         Networking concepts: LAN, VPN, LDAP, Active Directory;·         Security and encryption: PGP, GPG, TLS/SSL, SSH, PKI, Certificates, SAST/DAST;·         Infrastructure concepts: DMZ / dMZR, Virtual Machines, Load Balancers, Firewalls;·         Cloud platforms: IaaS, PaaS, SaaS;·         Service Management & Agile tools: ServiceNow, JIRA, ITSM frameworks.Languages Required·         English: Expert level (mandatory)Soft Skills·         Excellent verbal and written communication skills;·         Strong collaboration and teamwork, including multicultural environments;·         High analytical and problem-solving能力, with autonomy and adaptability;·         Strong time management, stress management, and prioritization skills;·         Client-focused mindset with strong ownership, accountability, and results orientation.List of keywords that must appear in your CVApplication Production Support, APS, IT Production Support, Incident Management, ITSM, ServiceNow, JIRA, SQL Server, Oracle, PostgreSQL, Sybase, Windows Server, Linux, RHEL, UNIX, AIX, File Transfer, CFT, MQ, SFTP, FTP, Autosys, Ansible, Dynatrace, DevOps, SecDevOps, Infrastructure as Code, Cloud, Banking, Security, TLS, SSL, PKI, Active Directory, Porto, English Fluent.#CI - PROC26007