Supervisor, Professional Services

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we Don’t worry if you don't check all the boxes – apply anyway We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. Location: Portugal or Turkey   The Work You'll Do: The Supervisor, Project Management is a client facing role responsible for the Project Management team in Europe. The Supervisor is responsible for managing the complete life cycle of projects, including initiating, planning, executing, controlling and closing of projects to ensure planned results are achieved on time. You will ensure the Project Managers develop project plans, timelines, and ensure progress-to-plan, actuals-to-budget as well as tracking and communicating critical project achievements. The Supervisor must bridge communications between customer opportunities for product, sales, and support services.  Implementation Services are the base for a solid relationship with the customer business and IT team and this supervisor should execute competent plans to promote customer success while maintaining scope.  More specifically you will: Lead profitable services revenue growth in line with Sovos best practice. Provide strong leadership, guidance, and mentorship to team. Understand how to collaborate with best-in-class software support that maintains high client satisfaction. Responsible for interviewing, hiring, training, coaching, mentoring, assigning work, appraising performance, rewarding, and disciplining employees. Monitor team execution of client projects, including execution of activities, status reporting, issue management, and client service level outcome alignment. Monitor project management services efficiency, bill-ability, utilisation, and profitability. Define and lead team to successful completion of department goals. Assess headcount needs based on efficient structure and make recommendations. Prioritise changing demands, multi-tasks and creatively meets tight deadlines in a dynamic environment. Demonstrate initiative, drive and determination to achieve results, success and growth. Take full responsibility for ensuring internal and external customer satisfaction. Act with integrity and demonstrate ethical behaviour in all matters with all stakeholders. Adhere to a culture of professionalism, operational excellence and drive for results. Maintains a high level of energy, enthusiasm, engagement and commitment to action. Demonstrate a high degree of self-awareness and commitment to personal development and learning. Assume and executes additional responsibilities as assigned. What We Need From You: Bachelor’s degree or equivalent work experience. 5+ years’ experience managing external projects in software/professional services company. 1+ years of experience of managing teams. Fluency in Turkish and English is required. Ability to effectively manage multiple projects and work assignments concurrently. Ability to lead and empower teams to achieve individual and operational goals. Demonstrated track record of finishing projects on time and on budget. Microsoft Office skills (Excel, Word, PowerPoint, Outlook, etc.) Experience using Microsoft Projects or other Project Management solutions. Basic understanding of ERP systems, e.g., SAP, Oracle Ability to manage client expectations, ensuring that work is profitability complete as per the defined Statement of Work. Excellent customer-facing oral and written communication skills. Fluent in English. PMP / PRINCE II certification is a plus. Strong sense of personal integrity and accountability Ability to effectively manage multiple work assignments and projects. Occasional travel required to Sovos locations / events and client sites when necessary. Essential Job Functions: Interact effectively with teammates, colleagues and clients. Allocate resources effectively to satisfy customer requirements and internal implementation Sovos targets. Manage stakeholder expectations. Collaborating with functional leads to achieve implementation goals. Comprehend and communicate complex concepts. Concentrate, analyse and resolve complex problems. What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside An opportunity to work with a global team Bi-Weekly Meeting Free Days Mentoring Programs Globally recognised Training and Development programs Benefits Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter. #LI-HYBRID