Operations Customer Expert
2 semanas atrás
Location: Lisbon, Portugal Contract: Full-time Start Date: 16 October 2025 We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment. Your Responsibilities Handle customer queries via phone, chat, and email with empathy and efficiency Provide first-contact resolution wherever possible Manage complex cases end-to-end, including disputes, chargebacks, and fraud investigations Identify and assist vulnerable customers, escalating where necessary Document all interactions accurately in CRM systems Share feedback to improve training, processes, and customer experience Mandatory Requirements C1/C2 English Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland At least 1 year of professional BFSI experience in Ireland (Applications not meeting these requirements cannot be considered) What Were Looking For Strong communication and empathy skills Confidence in decision-making, especially on complex cases Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM) Team player with resilience and problem-solving skills Compensation & BenefitsWithout apartment: 2,012 gross/month + up to 300 performance bonusWith apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus Relocation Package: Company-provided apartment (utilities & cleaning included) OR housing allowanceOne-time relocation payment after probation Travel expenses to home country once per yearFull legal & administrative support (NIF, social security, housing, etc.) Other Perks: Private health & dental insurance (after contract signature) Career development & internal mobility opportunities Social, cultural, and sports activities in Lisbon Language courses & e-learning If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector
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B2c Operations Customer Expert I
2 semanas atrás
Lisbon, Portugal CBT Tempo inteiroJob Title: B2C Operations Customer Expert I (Italian Market)Start Date: 13/01/2026Location: Lisbon, PortugalWork Model: Onsite, Full-timeJoin a major Swiss telecom project supporting B2C customers with mobile, internet, and related services. Ideal for candidates who enjoy customer interaction, problemsolving, and a dynamic environment.Key...
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B2c Operations Customer Expert I
1 semana atrás
Lisbon, Portugal CBT Tempo inteiroJob Title: B2C Operations Customer Expert I (Italian Market) Start Date: 13/01/2026 Location: Lisbon, Portugal Work Model: Onsite, Full-time Join a major Swiss telecom project supporting B2C customers with mobile, internet, and related services. Ideal for candidates who enjoy customer interaction, problemsolving, and a dynamic environment. Key...
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B2c Operations Customer Expert I
1 semana atrás
Lisbon, Portugal CBT Tempo inteiroJob Title: B2C Operations Customer Expert I (Italian Market) Start Date: Location: Lisbon, Portugal Work Model: Onsite Employment Type: Fulltime Overview You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication, internet, and related services. This role is ideal for candidates who enjoy customer...
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Operations Customer Expert
1 semana atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroCross Border Talens is looking for C2+ Dutch speakers to join our client's team as Operations Customer Expert to support customers across the Dutch market. In this role, you will be part of a dynamic customer service department, ensuring an excellent service experience and contributing to the continuous improvement of internal processes. This position is...
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Lisbon, Portugal CBT Tempo inteiroB2C Operations Customer Expert – Italian Market Lisbon, Portugal Start Date: 13 January 2026 Full-time | Rotational Shifts About the Role We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and general...
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Lisbon, Portugal CBT Tempo inteiroB2C Operations Customer Expert – Italian Market Lisbon, Portugal Start Date: 13 January 2026 Full-time | Rotational Shifts About the Role We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and general...
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Operations Customer Expert Italian Market
2 semanas atrás
Lisbon, Portugal CBT Tempo inteiroOperations Customer Expert Italian MarketLocation: Lisbon, PortugalAbout the RoleThis position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17...
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Operations Customer Expert
2 semanas atrás
Lisbon, Portugal CBT Tempo inteiroJob Title: Operations Customer Expert Italian MarketLocation: Lisbon, PortugalAbout the RoleThis position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17...
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Operations Customer Expert Italian Market
2 semanas atrás
Lisbon, Portugal CBT Tempo inteiroOperations Customer Expert Italian MarketLocation: Lisbon, PortugalAbout the RoleThis position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17...
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French speaker as an Operations Customer Expert in Lisbon!
3 semanas atrás
Lisbon, Portugal Learning & Growth Education Ltd Tempo inteiroNative French speaker for an Operations Customer Expert position in Lisbon! Cross Border Talents is looking for a native French speaker to work as an Operations Customer Expert for a global leader in Lisbon, Portugal! The job To support the company's customers, act as a brand ambassador and continually elevate the customer experience throughout the...