Engineering Manager, Machine Learning
2 semanas atrás
Job DescriptionAt Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture.We are looking for a Machine Learning Engineering Manager to join our Machine Learning team. You will be delivering AI/ML powered features for our customers at Zendesk scale.What you will be doingLead a team of experienced Machine Learning Engineers and Scientists, offering direction and assistance at every stage of the lifecycle of an ML project.Collaborate with existing ML/AI leadership to continually improve software delivery and service reliability.Lead the recruitment of new team members and facilitate a speedy, engaged interview process.Create a diverse and inclusive working environment where people can thrive.Be an active contributor to your team’s continuous improvement and its members’ career development.What you bring to the roleRequiredExperience managing people across one or more teams, ideally working with large, distributed Internet-facing systems.Proven expertise in leading the delivery of machine learning projects to production.Phenomenal communication skills, both written and verbal.Refined prioritization skills, you are able to focus your time and energy where it’ll have the most impact.A dedication to continual self-development.Collaborative, upbeat work ethic where you can take ownership and have fun.PreferredPrevious experience delivering ML products, or in ML operations (MLOps)Experience with recent tooling around LLM evaluation and monitoringExperience with either SQL or DBTTech StackOur code is written in Python and RubyOur servers live in AWSOur local machine learning models rely on PytorchOur ML pipelines use Airflow and MetaflowOur data is stored in S3, RDS MySQL and SnowflakeOur services and models are deployed to Kubernetes using DockerHeavy usage of LLM technology from multiple providersAbout ZendeskZendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities.
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Senior Engineering Manager, Machine Learning
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Lisbon, Portugal Zendesk Tempo inteiroJoin to apply for the Senior Engineering Manager role at Zendesk 1 day ago Be among the first 25 applicants Join to apply for the Senior Engineering Manager role at Zendesk Get AI-powered advice on this job and more exclusive features. Job Description At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by...
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Lisbon metropolitan area, Portugal act digital Tempo inteiroWe're Hiring: Machine Learning Specialist (2x Lisbon) We are looking for an experienced Machine Learning Specialist to lead and develop advanced AI and ML solutions, including generative AI initiatives. If you combine strong technical expertise with leadership skills, this role is for you. Requirements - 5+ years of experience as a Data Scientist / ML...
