German Customer Experience Analyst
Há 14 horas
Our client is an international leader in customer experience (CX), working with well-known global brands. Their solutions, technology, and expertise are designed to support business needs and create seamless customer interactions across different markets.As a Customer Experience Analyst, you will be responsible for monitoring customer interactions, analyzing performance data, and ensuring that service standards are consistently met. This role combines analytical thinking with strong communication skills, making it ideal for someone who enjoys both numbers and people development.Key Responsibilities Review and evaluate customer interactions to identify strengths and areas of improvement. Analyze data and provide actionable insights on performance. Collaborate with supervisors, managers, and training teams to drive quality improvements. Develop monitoring plans and ensure consistent follow-up. Participate in calibration sessions to align quality evaluation standards. Provide feedback that supports the ongoing development of agents and teams. Ensure compliance with internal processes and client requirements.Requirements Previous experience in a quality assurance or auditing role. Strong analytical and problem-solving skills. Detail-oriented with excellent organizational abilities. Strong written and verbal communication skills. Advanced knowledge of German (mandatory) and good command of English. Ability to work on-site in Lisbon during the initial training period, then move into a hybrid model. Benefits Hybrid working model after training period. Relocation package for candidates moving to Portugal. Health insurance and other benefits. Meal allowance and performance bonuses. Paid training and ongoing professional development. Multicultural and supportive work environment.
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German Customer Experience Advisor
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAbout the Role Join an international airline project supporting customers with legal-related inquiries. This role requires clear communication, empathy, and precision when guiding users through policies and procedures. What You'll Do Assist customers in German and English with legal/claims-related questions.Review cases, verify documentation, and provide...
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Video Content Analyst
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroWere Hiring: Video Content Analyst German Speaker Lisbon, Portugal (LACS Anjos) On-site | Flexible Shifts Are you passionate about ensuring a safe online experience for millions of users? We are looking for a detail-oriented Video Content Analyst (German Speaker) to join our YouTube Trust & Safety team in Lisbon. About the Role In this position, you will...
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German Customer Support Representative
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Overview: We are looking for a highly motivated and customer-focused German Customer Support Representative to join our team. In this role, you will provide top-quality service to our German-speaking customers, ensuring their inquiries are resolved efficiently and professionally via email, phone, and live chat. Key Responsibilities: Respond promptly and...
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German Customer Support Representative
Há 14 horas
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Overview: We are looking for a highly motivated and customer-focused German Customer Support Representative to join our team. In this role, you will provide top-quality service to our German-speaking customers, ensuring their inquiries are resolved efficiently and professionally via email, phone, and live chat. Key Responsibilities: Respond promptly and...
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German speakers- Customer Support- Lisbon
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAbout the role We are looking for a German-speaking Customer Support Representative to join an international team based on-site in Lisbon. You will be responsible for delivering high-quality support and ensuring an excellent customer experience for German-speaking clients. Responsibilities Provide customer support in German via phone, email, or chat Assist...
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German speakers- Customer Support- Lisbon
Há 14 horas
Lisbon, Portugal Cross Border Talents Tempo inteiroAbout the role We are looking for a German-speaking Customer Support Representative to join an international team based on-site in Lisbon. You will be responsible for delivering high-quality support and ensuring an excellent customer experience for German-speaking clients. Responsibilities Provide customer support in German via phone, email, or chat Assist...
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German Speaking Customer Support Specialist
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroGerman Speaking Customer Service Representative - Porto (On-site) Location: Porto, PortugalWork Model: Onsite Working Hours Monday to Sunday: 06:00 – 21:00 (Rotative shifts)2 rotative days off Role Overview As a Customer Service Representative, you will be responsible for delivering high-quality support to customers, handling inquiries efficiently, and...
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Customer Service Representative
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroCustomer Service Representative (German + English) Location: Lisbon, Portugal Work Model: On-site Contract Type: 6-month contract Starting Date: 5 February 2026 Work Schedule Monday to Friday (including Portuguese bank holidays) 08:00 – 17:00 (Portuguese time) Days off: Saturday & Sunday Role Overview We are looking for a Customer Service Representative...
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German Speaking Customer Service Representative
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroGerman Speaking Customer Service Representative Location: Portugal Starting Date: January 2026 Work Model: Remote or On-site We are looking for German-speaking Customer Service Representatives to join an international support team in Portugal. Work Schedule: Monday to Friday Rotational shifts between 07:00 – 19:00 Qualifications: Fluent German and English...
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German Speaking Customer Service Representative
Há 14 horas
Lisbon, Portugal Cross Border Talents Tempo inteiroGerman Speaking Customer Service Representative Location: Portugal Starting Date: January 2026 Work Model: Remote or On-site We are looking for German-speaking Customer Service Representatives to join an international support team in Portugal. Work Schedule: Monday to Friday Rotational shifts between 07:00 – 19:00 Qualifications: Fluent German and English...
