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Há 6 dias

Lisbon, Portugal JUJUR Tempo inteiro

Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.Position: Customer SupportLocation: Lisbon, Portugal Employment type: Full-time (6 month contract) with possibility of extension / permanent contractDUTIES AND RESPONSIBILITIES:Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.REQUIREMENTS:Native/fluent in Arabic (Egypt, Jordan and UAE) both verbal and written (C2 level). Fluent in English (minimum B2 level)Experience in paid campaign management is mandatory.Degree in Marketing or a related field.Background in Digital Marketing.Experience in a Contact Centre or service environment within the Ad Tech industry.Strong familiarity with social media platforms and a basic understanding of digital advertising.Excellent customer service skills.Ability to work effectively both independently and as part of a team.BENEFITS:Working schedule: Monday - Sunday, 24/7 rotating shiftsModern office in a city center with open spaces, easy to access with public transportationComprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplaceSupport from colleagues with coaching and mentoring opportunitiesHealth and Wellbeing initiativesMonthly meal allowance and much more.

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