Stakeholder Experience Specialist
1 semana atrás
Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s - shaping the future of energy, and beyond. About Us: SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow. Purpose As a Stakeholder Experience Specialist, you will lead the design and execution of employee experience strategies that directly influence customer satisfaction and business outcomes. You will be responsible for capturing and analyzing employee insights—primarily through Qualtrics—and translating them into actionable improvements. While your primary focus is on employee experience, you will also support customer experience initiatives by aligning internal engagement with external impact. Responsibilities Lead Employee Experience Strategy: Own and evolve the employee experience roadmap in alignment with organizational goals and stakeholder expectations. Champion a culture of listening and continuous improvement across the employee lifecycle. Support Customer Experience Initiatives: Collaborate with customer experience teams to ensure employee insights inform service delivery and customer satisfaction. Contribute to cross-functional efforts that connect internal engagement with external outcomes. Qualtrics Program Leadership: Design, manage, and optimize Qualtrics programs to capture employee feedback at key touchpoints. Analyze data to identify trends, root causes, and opportunities for improvement. Insight Generation & Reporting: Define and track experience KPIs and benchmarks. Build dashboards and visual reports to communicate insights and drive strategic decisions. Continuous Improvement & Innovation: Facilitate feedback loops and lead action planning sessions with relevant teams. Recommend and implement enhancements to processes, tools, and communications that impact employee and customer experience. Stakeholder Engagement: Present findings and strategic recommendations to leadership and key stakeholders. Support internal messaging strategies that reflect employee sentiment and experience priorities. Industry Awareness: Stay current with trends in employee and customer experience, and apply relevant innovations to improve programs and engagement. Education Bachelor’s or Master’s degree in Communications, Business, Marketing, Psychology, Human Resources, or a related field. Experience 3–5 years in employee experience, customer experience, or stakeholder engagement. Strong hands-on experience with Qualtrics for survey design, data analysis, and reporting. Proven ability to collaborate across teams and influence experience-driven change. Functional Competencies Analytics and reportingPeople engagementBusiness PartneringBusiness AcumenStrategic engagementExperience management
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