Customer Experience Analytics

Há 8 horas

Porto, Portuguese Republic, Portugal Autodoc Group Tempo integral
AUTODOC is seeking a Customer Experience/Insights professional to drive end-to-end management and analysis of NPS and CES. You will identify issues from low scores, capture qualitative insights, and quantify impact on customer sentiment to guide operational improvements. With 2+ years in CX or project management, you will leverage tools like Qualtrics, Power BI and Excel to visualize trends and collaborate across teams to deliver tangible enhancements.