Customer Experience Analytics
Há 8 horas
Porto, Portuguese Republic, Portugal
Autodoc Group
Tempo integral
Grátis com e-mail ou Google
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Grátis com e-mail ou Google
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AUTODOC is seeking a Customer Experience/Insights professional to drive end-to-end management and analysis of NPS and CES. You will identify issues from low scores, capture qualitative insights, and quantify impact on customer sentiment to guide operational improvements. With 2+ years in CX or project management, you will leverage tools like Qualtrics, Power BI and Excel to visualize trends and collaborate across teams to deliver tangible enhancements.