Customer Experience Journey Architect

Há 9 horas

Porto, Portuguese Republic, Portugal FedEx Tempo integral
Fed Ex Logistics in Portugal seeks a Customer Experience Journey Lead to orchestrate strategic end-to-end journeys across Europe. You will partner with business leaders, SMEs, service designers, UX researchers and data analysts to translate insights into measurable improvements that raise satisfaction, loyalty and business outcomes. The role emphasizes cross-functional leadership, data-driven decision making and the ability to balance vision with disciplined execution in a hybrid work environment.