Operations Manager Bpo

We are looking for an experienced Operations Manager to join a leading international BPO and customer experience company in Lisbon.This is a hands-on leadership role for someone with strong BPO/contact centre experience who can lead multiple teams, drive operational performance and manage client relationships.Your ResponsibilitiesLead the day-to-day...

Workster in Lisbon is seeking an experienced Operations Manager to lead day-to-day BPO operations on-site. You will manage multiple teams, drive KPI performance, and partner with client stakeholders to meet contractual targets.You will coach and develop supervisors and leaders, run regular reviews, and implement improvement plans. The role emphasizes...

Concentrix Portugal in Lisbon is seeking an experienced Operations Manager to lead multi‑team BPO operations on-site. You will drive performance, coach managers, and ensure targets are met across the centre while maintaining a customer‑first focus.You will monitor KPIs and SLAs, lead business reviews, and collaborate with HR, Training, Quality, WFM and...

Hitachi Digital Services in Portugal is seeking a Senior Vendor Management Specialist to oversee day-to-day vendor management activities across BPO operations, ensuring SLA/KPI delivery and governance. The role requires 4-5 years in vendor management, proven experience with service providers and third-party vendors, and strong stakeholder management to drive...

Hitachi Digital Services in Portugal is seeking a Senior Vendor Management Specialist to oversee day-to-day vendor management activities across BPO operations, ensuring SLA/KPI delivery and governance. The role requires 4-5 years in vendor management, proven experience with service providers and third-party vendors, and strong stakeholder management to drive...

Servicios y tecnología de la informaciónTeletrabajo/RemotoEspecialistaOtrosSenior Project Manager - BPO TransitionPublicada 1 de OctubreEn Servinform buscamos un/a Senior Project Manager con ADN BPO.Si has liderado proyectos de implantación y transición de servicios de BPO, Contact Center o Backoffice, esta oportunidad es para ti.Somos una compañía...

Hitachi Digital Services in Portugal seeks a Senior Vendor Management Specialist to oversee day-to-day BPO vendor management, ensuring SLA/KPI delivery and governance. The role requires 4-5 years in vendor management, proven experience with service providers and third-party vendors, and strong stakeholder management to drive continuous improvement and risk...

David Kennedy Recruitment in Lisbon is seeking an Operations Manager II to lead the on-site operations floor, ensuring performance goals across multiple units and delivering client expectations on quality and efficiency. You will be a hands-on leader with a strong BPO background, responsible for coaching managers, driving continuous improvement, managing...

A Mariam ADEME procura um Operations Manager para liderar a operação de contact center numa empresa internacional em Lisboa. A posição é 100% presencial, destinada a quem já reside em Lisboa, com liderança de várias equipas, gestão de KPIs e cumprimento de SLAs de clientes.O dia-a-dia inclui monitorizar o desempenho, conduzir reuniões de revisão...