Lead Conversational Ux Designer: Ai Voice
Há 4 dias
Portalegre, Portuguese Republic, Portugal
N-iX
Tempo integral
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N-i X is assisting Azerbaijan's leading telecom operator to accelerate Data & AI initiatives through a secure hybrid cloud on AWS, deploying an AWS Landing Zone Accelerator and hybrid data/AI platforms under AWS MAP 2.0. The role leads end-to-end conversational UX for the client’s flagship Customer Care Voicebot and Agentic Chatbot across Avaya, Genesys, and mobile app, defines voice personas, turn-taking, fallbacks, and escalation rules, and engineers prompts for LLMs on Bedrock/Sage Maker for