Lisbon Hub Experience Leader — Operations

Batgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon, is seeking a firm, empathetic Operations Team Lead to stabilize, mentor, and grow our German-speaking team.You will oversee German-language operations for the Swiss market, on the Lisbon floor, coaching agents, managing attendance, and optimizing dispatch schedules, while shaping...

Batgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon, seeks an Operations Team Lead (German-speaking). You will lead a multilingual team, stay hands-on on the floor, manage attendance, optimize dispatch schedules, and coach agents to deliver Swiss-quality service for the Swiss market.This permanent Portuguese contract offers growth...

Mercer in Lisbon is seeking a Recruiting Coordinator to support graduate and intern recruitment across Germany and Austria, joining Oliver Wyman's new Lisbon hub. This hybrid role requires three days in the office weekly. You will coordinate interviews, screen candidates, prepare contracts, and maintain data in Workday, working with recruiters, hiring...

Are you a resilient leader who thrives on bringing structure, stability, and energy to an operational team? Are you tired of the rigid, metric-obsessed BPO world and ready to take real ownership? We areBatgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon. We are not an outsourcing agency. When you join us, you work directly for our...

Workster is partnering with a leading international technology and customer experience company to recruit an experienced Operations Manager for its operations in Lisbon, Portugal. In this senior leadership position, you will oversee day-to-day contact centre operations, managing multiple teams and their leaders while ensuring operational excellence, client...

CB Talents in Lisbon is seeking a Digital Marketing & AI Operations Specialist to support a global AI leader from our Lisbon hub. You will work on paid campaigns, onboarding users to new AI features, and handling billing inquiries, with shifts published in advance.The role offers a full-time, uncertain-term contract with a clear growth path, competitive...

Procuro um(a) Operations Manager para um prestador internacional de customer experience em Lisboa. Posição 100% presencial, reservada a quem já vive em Lisboa. O anúncio continua em inglês, língua de trabalho da operação.I am recruiting a senior operations leader for an international customer experience provider in Lisbon. You will lead daily contact...

PUMA Europe Gmb H - Sucursal em Portugal is seeking a Store Support to assist the Store Manager in driving sales and delivering exceptional customer experiences across our retail floor in Lisbon. The role emphasizes KPIs, staff supervision, scheduling, inventory, and loss prevention while upholding PUMA's brand standards.As a Store Floor Leader based in...

Bcrecruitment in Lisbon is hiring a Senior Team Leader (Operations) to guide Operations Supervisors in the digital-advertising business for a leading international technology company. You will drive KPIs, develop teams, and ensure high-quality service delivery in a hybrid Lisbon setting. The role requires advanced English, experience managing 30–80 FTE in...