English It Helpdesk Specialist — First-Line Support

Há 21 horas

Lisbon, Portuguese Republic, Portugal Savior Artigos Texteis Lda Tempo integral
Savior Artigos Texteis Lda is seeking a Technical Helpdesk Agent in Porto to deliver first-line technical support to English-speaking customers via phone and remote sessions. You will begin by understanding the issue and its impact, then follow a logical sequence to resolve it.
When issues exceed first-line scope, you will provide a thorough handover with symptoms, steps taken, and observed patterns to the 2nd line.