Guest Experience Internship
1 semana atrás
Program Objective:To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.Guest Experience ManagementSupporting the coordination of guest interactions throughout the entire stay (arrival, stay, departure)Assisting in ensuring service quality standards are met across all Wotels unitsIdentifying opportunities to improve guest satisfaction and overall experienceSupporting the resolution of guest issues in collaboration with on-site teamsCommunication & Guest FeedbackCollecting guest feedback through surveys, reviews, and social media platformsOrganizing and categorizing guest comments by topic and urgencySupporting responses to online reviews in line with brand tone and guidelinesAssisting in the preparation of feedback summaries and reports for internal teamsContributing to action plans to address recurring issues or enhance positive experiencesCoordination with Teams & PartnersCollaborating with internal teams (Front Desk, Housekeeping, Maintenance, F&B)Supporting communication between units to ensure a consistent guest experienceAssisting in coordinating local partners and external service providersHelping manage guest-facing services such as tours, activities, and transportationPrograms & Events for GuestsSupporting the planning and execution of guest events and experience programsAssisting with scheduling and logistics of special activities offered at the unitsHelping collect guest feedback on events and experiencesSupporting improvements and new ideas for guest engagementTeamwork & LearningWorking closely with the Experience Coordinator on daily tasks and projectsParticipating in team meetings and sharing improvement ideasLearning how guest experience is managed across multiple hospitality unitsDeveloping organizational, communication, and problem-solving skills
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Guest Experience Internship
Há 3 dias
Lisbon, Portugal Hyatt Tempo inteiroManage guest experience, build relationships, handle complaints, and lead the guest relations and concierge service. Requires Portuguese, English, and MS Office skills.
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Iefp internship: receptionist/host
Há 12 horas
Lisbon, Portugal LR Guest House Tempo inteiroAbout the JobWe are looking for a motivated, responsible, and customer-focused trainee to join our team as a Receptionist through an IEFP professional internship. If you enjoy working with people, have an interest in hospitality, and want to develop your skills in a dynamic environment, we would be pleased to meet you.What we're looking for: No previous...
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Iefp Internship: Receptionist/Host
Há 2 dias
Lisbon, Portugal LR Guest House Tempo inteiroAbout the Job We are looking for a motivated, responsible, and customer-focused trainee to join our team as a Receptionist through an IEFP professional internship. If you enjoy working with people, have an interest in hospitality, and want to develop your skills in a dynamic environment, we would be pleased to meet you. What we’re looking for: No previous...
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IEFP Internship: Receptionist/Host
Há 12 horas
Lisbon, Portugal LR Guest House Tempo inteiroAbout the Job We are looking for a motivated, responsible, and customer-focused trainee to join our team as a Receptionist through an IEFP professional internship. If you enjoy working with people, have an interest in hospitality, and want to develop your skills in a dynamic environment, we would be pleased to meet you. What we’re looking for: - No...
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Iefp Internship: Receptionist/Host
Há 12 horas
Lisbon, Portugal LR Guest House Tempo inteiroAbout the Job We are looking for a motivated, responsible, and customer-focused trainee to join our team as a Receptionist through an IEFP professional internship. If you enjoy working with people, have an interest in hospitality, and want to develop your skills in a dynamic environment, we would be pleased to meet you. What we're looking for: - No...
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Spontaneous Application | Tourism
2 semanas atrás
Lisbon, Portugal Indie campers Tempo inteiroABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we...
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Guest Relations Officer
3 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroQualifications: - SHIPBOARD Employment type. - Ability to speak English clearly, distinctly and cordially with guests. - Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). - 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. - Guest services shipboard...
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Guest Relations Officer
3 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroQualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an...
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Lisbon, Portugal Boston Consulting Group (BCG) Tempo inteiroJoin Impress, a health-tech innovator, for an Operations Specialist internship.
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JR Guest Relations Officer
3 semanas atrás
Lisbon, Portugal Celebrity Cruises Tempo inteiroThe Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
