German Customer Advisor in Porto

Há 11 horas

Porto, Portugal Cross Border Talents Tempo inteiro

Kick-start Your Career in E-Commerce Advisor — Help Customers Worldwide Step into a fast-paced, collaborative environment where your digital confidence and problem-solving mindset truly matter. If you enjoy helping people, communicate clearly in writing, and feel comfortable using online tools, this role could be a great fit. Support is provided only via chat and email — no phone work. Role Overview: As an E-Commerce Customer Advisor, you’ll help ensure smooth and positive online shopping journeys. Through friendly, accurate written communication, you’ll guide customers, resolve issues, and support a reliable platform. This role is ideal for people who like structured processes, care about customer satisfaction, and want to grow in a tech-driven environment. Key Responsibilities: Assist customers via chat and email ONLY with professional, empathetic, and accurate responses Follow internal procedures (SOPs) to resolve issues efficiently or escalate when necessary Achieve performance goals, including quality standards and SLA targets Stay up to date with product changes, platform updates, and best practices through ongoing training Keep a customer-first approach, delivering clear and practical solutions Share feedback and insights to help improve processes and enhance the customer experience Requirements: Language Skills: Fluent in German (C1 level) and English (B2 level)Eligibility: EU citizenship or valid Portuguese residency cardSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why join us: Competitive Salary: Your expertise and dedication are rewardedLanguage Bonus: Additional rewards for your language proficiencyMeal Allowance: Daily support during your work hoursHealth & Life Insurance: Comprehensive benefits for your well-beingCollaborative Team: Be part of a communicative and supportive work environmentRelocation Assistance: Smooth transition support for your moveOnsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career

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