German Customer Support in Porto

Há 6 dias


Matosinhos, Portugal Cross Border Talents Tempo inteiro

Kick-start Your Career in E-Commerce Support — Help Customers Worldwide Join a dynamic, team-oriented environment where your digital know-how and problem-solving skills make a real impact. If you’re a strong writer who likes helping people and feels comfortable with today’s online tools, this position could be ideal for you. You’ll assist customers only through chat and email — no phone support required. Role Overview: As an E-Commerce Customer Support Specialist, you’ll help deliver seamless and positive online shopping experiences. Using clear, friendly written communication, you’ll guide customers, handle issues, and support a reliable, easy-to-use platform. This role suits people who enjoy structured workflows, value customer satisfaction, and want to grow in a tech-driven setting. Key Responsibilities: Support customers through chat and email with accurate, professional, and empathetic responses Follow SOPs to solve issues efficiently or escalate when needed Meet performance targets, including quality standards and SLAs Keep up with product changes, platform updates, and best practices through regular training Stay customer-focused, offering straightforward, effective solutions Share feedback and insights to improve processes and enhance the customer experience Requirements: Proficiency in German (C1 level)Proficiency in English (B2 level)EU citizenship or a Portuguese residency cardAt least one year of experience in Customer Support or a related roleStrong analytical, leadership, and communication abilitiesDesire to learn and advance in the field Why join us: Competitive Salary: Your expertise and dedication are rewardedLanguage Bonus: Additional rewards for your language proficiencyMeal Allowance: Daily support during your work hoursHealth & Life Insurance: Comprehensive benefits for your well-beingCollaborative Team: Be part of a communicative and supportive work environmentRelocation Assistance: Smooth transition support for your moveOnsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career



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