Junior IT Support Technician

Há 14 horas

Lisboa, Lisboa, Portugal Conectys Tempo inteiro

About the Role

Join Conectys' IT team to deliver first-class end-user support in a Microsoft 365 and Windows 11 environment. You'll troubleshoot user issues, manage devices with Intune, and help us continuously improve our service.

Location:
Lisbon - on-site/hybrid (first 6 months fully on-site)

About Conectys

At
Conectys
, we're not your typical BPO—we're rewriting the playbook. Our blend of
next-gen AI, CX management, content moderation, and data annotation
powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.

What You'll Do

  • Resolve L1/L2 tickets for Windows, M365 (Outlook/Teams/OneDrive/SharePoint), printing, and connectivity.
  • Provision users and devices; manage licenses and MFA in Microsoft 365/Azure AD.
  • Enroll and support devices with Intune; apply policies, apps, and updates.
  • Maintain accurate asset and ticket records; create knowledge articles.
  • Collaborate with infrastructure/security when escalation is needed.

What You Bring

  • Recent graduate or 6–12 months in help desk/desktop support.
  • Comfortable with Windows 10/11, basic networking, and M365 admin basics.
  • Strong communication in Portuguese & English; customer-first mindset.
  • Certs (nice to have):
    CompTIA A+, MS‑900/AZ‑900, MD‑102 (or in progress), Network+, SC‑900.

What We Offer

  • Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
  • Work from our modern, stylish office in the city center of Lisbon.
  • Career Growth: Enjoy significant opportunities for learning and professional development. Growth path toward Endpoint Administration/Cloud Support.
  • Certification support (exam vouchers/learning time).
  • Competitive Benefits: Competitive salary and meal vouchers, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.

Diversity Matters:

We celebrate our differences and are proud to be an inclusive employer. No matter your background, you're welcome here.

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