On-site Support Technician – IT

Há 2 dias

Lisboa, Lisboa, Portugal Pro5 Tempo inteiro

On-site Support Technician – IT & Networks

Main Responsibilities

The on-site support technician provides local user support and ensures the maintenance, monitoring, and availability of IT equipment and services on site (in Lisbon)

Mode: Hybrid (3 days remote. 2 in the office)

Maintenance and User Support

  • Provide on-site hardware and software maintenance for IT and telephony equipment.
  • Perform preventive maintenance (rounds) in technical rooms and user areas.
  • Carry out corrective maintenance in case of incidents (on-site troubleshooting, hands-on support).
  • Provide on-site support for videoconference rooms, technical rooms, hot desks, etc.
  • Handle and prioritize VIP service requests.

Stock Management and Logistics

  • Manage the buffer stock of replacement equipment: rotation, replenishment, preparation, and delivery of material.
  • Oversee equipment logistics: storage, preparation, and distribution.

Incident Tracking and ITSM Tools

  • Perform administrative incident management within the ITSM tool (ServiceNow).
  • Document interventions and maintain associated procedures.

Network Management and Coordination

  • Manage the required network resources for support: patching, physical ports, connections.
  • Coordinate actions with the network team to ensure service continuity.

Required Skills:

Technical Skills

  • Strong knowledge of IT environments and networks.
  • Proficiency in Windows systems; macOS knowledge is a plus.
  • Knowledge of mobile devices.
  • Ability to diagnose and resolve a variety of technical incidents.
  • Familiarity with ITSM and ticketing tools (ServiceNow).
  • Good writing skills for drafting procedures and reports.

Soft Skills

  • Ability to communicate effectively with users and clients.
  • Ability to communicate in technical English.
  • Proactive and able to make suggestions for improvement.
  • Ability to prioritize tasks and meet deadlines.
  • Able to work independently and manage time effectively.
  • Stress resistance and ability to handle emergency situations.
  • Ability to make sound decisions and bring others on board.

Experience

  • At least 5 years of proven experience in a similar position.

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