On-Site Support Technician L1/L2 – Part-Time

1 semana atrás

Lisboa, Lisboa, Portugal EVERIENCE Tempo inteiro
Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting..

Job Description

We are looking for a reliable and service-oriented On-Site Support (OSS) Technician L1/L2 to provide on-site technical assistance once per week in our Lisbon office. You will operate within an international environment and collaborate closely with remote IT teams based in France and Portugal.

Responsibilities :

  • Provide Level 1 and Level 2 technical support for hardware, software, and workplace services
  • Manage incidents and service requests through Jira and other ticketing systems
  • Troubleshoot and resolve issues related to laptops, desktops, peripherals, and office IT equipment
  • Perform user and access management tasks within Active Directory
  • Support meeting rooms, videoconferencing systems, and basic network and printing issues
  • Prepare, install, and deploy IT equipment (configuration, imaging, replacements)
  • Ensure accurate documentation, prioritization, and escalation of tickets when needed
  • Maintain a high standard of customer service in a multicultural environment
  • Coordinate and communicate effectively with remote IT teams in France and Portugal
Qualifications

Profile : 

  • Proven experience as an L1/L2 IT Support Technician
  • Good knowledge of Jira or similar ticketing platforms
  • Strong understanding of Windows environments, AD, and end-user devices
  • Excellent communication skills in both English and Portuguese
  • Customer-focused, autonomous, organized, and proactive
Additional Information

All our positions are open to people with disabilities

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