Customer Support

Há 2 dias

Lisboa, Lisboa, Portugal JUJUR Tempo inteiro
Position: Customer Support
Location: Lisbon, Portugal
Employment type: Full-time (6 month contract) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
  • Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
  • Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
  • Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.
  • Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
  • Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
  • Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.
REQUIREMENTS:
  • Native/fluent in French both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Experience in paid campaign management is mandatory.
  • Degree in Marketing or a related field.
  • Background in Digital Marketing.
  • Experience in a Contact Centre or service environment within the Ad Tech industry.
  • Strong familiarity with social media platforms and a basic understanding of digital advertising.
  • Excellent customer service skills.
  • Ability to work effectively both independently and as part of a team.
BENEFITS:
  • Working schedule: Monday - Sunday, 24/7 rotating shifts
  • Modern office in a city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance and much more.

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