Influencer Marketing Associate

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore.

This is just the beginning of our journey, and you could be part of the next stage of our growth

We are looking for a proactive and detail-oriented Influencer Marketing Associate to support our influencer collaborations. Working directly with the Influencer Marketing Manager, this role ensures smooth influencer operations, from shipping and communication to content management and payment processing. 

The ideal candidate is highly organized, comfortable managing multiple moving parts, and passionate about influencer marketing in the health and wellness space.

Influencer Operations & Communication

• Handle shipping and fulfillment for influencer product deliveries via Saral or internal processes.

• Keep influencers informed on shipping status, payment updates, and campaign details.

• Track and measure outreach effectiveness, including open rates, reply rates, and response quality.

• Regularly update the outreach report with insights and optimize messaging based on performance data.

• Optimize open rate by reaching out via alternative communication channels (e.g., Instagram DMs, LinkedIn, WhatsApp, or TikTok messages).

Campaign Follow-ups & Messaging Optimization

• Guarantee automatic follow-ups are being sent based on campaign needs.

• Regularly update and refine follow-up messages to align with campaign objectives and influencer performance.

Influencer Content Management & Evaluation

• Sort influencer-generated content based on quality and brand alignment.

• Based on the content quality, send personalised follow-ups with next steps (e.g., future partnership offers, revision requests, or additional creative guidance).

Influencer Group Management

• Help manage the influencer community by posting activities, challenges, news, or briefings twice a week

• Foster engagement by encouraging influencers to share content, ask questions, and interact with the brand

Invoice & Payment Processing

• Compile and review influencer invoices to ensure accuracy

• Submit invoices for approval and follow up to ensure timely payments

Performance Reporting & Cross-Team Collaboration

• Compile influencer performance data, tracking engagement, reach, conversions, and ROI for all active campaigns

• Prepare monthly and quarterly reports summarizing influencer performance and making recommendations for future collaborations

• Collaborate with Paid Media, Email Marketing, and E-commerce teams to leverage influencer content across multiple channels

• You're consistent, reliable, and thrive in a fast-paced environment where priorities can shift quickly

• You take initiative and solve problems before they escalate, ensuring operations run smoothly

• You maintain clear, respectful, and prompt communication with internal teams and external partners

• You pay attention to the little things — details in outreach, accuracy in invoices, and quality in content really matter to you

• You're flexible and eager to learn, open to feedback, and driven to continuously improve how things are done

• You bring energy and excitement to working with influencers and love seeing creative collaborations come to life

• 1+ years of experience in influencer marketing, community management, or operations

• Strong organizational and communication skills

• Comfortable with messaging tools, CRM platforms, and campaign tracking systems

• Experience with Slack, influencer databases, and invoicing processes is a plus

• Passionate about health, wellness, and building authentic influencer relationships

• Bonus: Experience working with paid media teams, creative teams, or e-commerce marketing