CRC Coffee Specialist

Position Snapshot
Location: Linda-a-Velha (Lisbon) / Braga

Company: Nestlé Business Services

Full-time/Hybrid mode

Fluent in English (Level C1)
About Us
Nestlé Business Services (NBS)
is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé — and iconic brands like Nespresso — to engage with millions of consumers worldwide.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value — supporting the Customer Relationship Center (CRC) of the premium brand Nespresso — then this is your opportunity to join Nestlé Business Services (NBS) and be part of the Nespresso experience.
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.
Position Summary
For our Nestlé Business Services, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.
A Day in the Life of...

• Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
• Welcome customers and effectively identify their needs to provide tailored solutions.
• Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
• Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
• Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
• Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
• Spark customer interest by showcasing our complete product offerings and their benefits.

What Will Make You Successful

• One to two years of experience in a customer-engagement services (mandatory)
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
• Fluent in English (C1 level)
• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Positive mindset with a strong eagerness to learn and collaborate as a team player
• Strong organizational and prioritization skills to excel in a fast-paced environment
• Demonstrated work ethic and respectfulness

What We Offer
At NBS, we prioritize our talent and are committed to fostering an engaging environment where our teams can excel in their professional performance while also supporting personal development and work-life balance. By joining us, you will benefit from:

• Development of expertise in Nestlé's Shared Services Business
• Enjoy exclusive access to the Nespresso Credit Club, allowing you to purchase Nespresso products with special conditions as part of your employee benefits
• Immersion in a culturally diverse team
• Opportunities for local and international exposure
• Flexible working environment
• Engagement and well-being activities
• Competitive salary with an annual bonus based on performance
• Meal allowance card
• Access to a credit club
• Flexible benefits: Choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.)
• Membership in the Nestlé Club, offering discounts with various partners
• Complimentary high-quality coffee at the office
• Special discounts for employees at select retailers
• Provision of company equipment tailored to professional needs
• On-site medical support available at our office
• Access to e-learning courses and training programs to help you achieve your career goals
• Opportunities for career progression and international career possibilities