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Sales & Client Operations Analyst
2 semanas atrás
Country/Region: PT
City: Lisbon
Business Platform: Client Solutions
SU ELETRICIDADE is the energy supplier in the regulated market and, in 2025, served nearly 900,000 customers with revenues of €500 million. Additionally, it manages the purchase of electricity to meet the client portfolio (€300 million), the acquisition of energy from producers (€1.8 billion), and its subsequent sale on the market (€1.0 billion).
Our company is part of EDP, a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.
The Channels Team, part of the Client Servicing and Commercial Operations Department, is committed to delivering excellent service and ensuring the satisfaction of its customers and electricity producers, maximizing the balance between efficiency and quality. In addition, it develops and strengthens partnership relationships with service providers, promoting synergies, commitment, and alignment in the pursuit of its mission.
What you will do:
We are looking for a professional to join our Channels team to support the development of operational and strategic transformation projects, as well as to monitor the achievement of predefined SLAs related to satisfaction, operational performance, and quality. The role places a strong emphasis on continuous improvement and on executing the channel strategy.
- Analyze operational performance and KPIs, identifying opportunities for improvement and efficiency.
- Map processes and identify key pain points, proposing solutions aligned with market best practices and organizational strategy.
- Develop business cases.
- Manage operational improvement and transformation projects, ensuring alignment with the strategic objectives of the department and the company.
- Participate in cross-functional projects with business areas, ensuring the implementation of initiatives that impact Customer service.
- Support the development and execution of the channel strategic plan, ensuring its alignment with business objectives.
- Ensure end-to-end operationalization of campaigns across the different stages of the customer lifecycle.
- Guarantee the support function for the operational and strategic management of partners.
Employment type: Full time
Work site: Hybrid Model
What are we looking for:
- Pre-Bologna Bachelor's degree or Post-Bologna Master's degree in Marketing, Economics, Management, or related fields, with relevant experience for the role.
- Between 3 and 5 years of professional experience, preferably in customer service, management consulting, or in strategic planning and operational transformation areas within the energy, telecommunications, or banking sectors.
- Strong strategic analysis skills, ability to define priorities, and track the execution of action plans.
- Strong oral and written communication skills in Portuguese and English (mandatory).
- Knowledge of customer service performance indicators (preferred).
- Strong results orientation, continuous improvement mindset, and value-creation focus.
- Proficiency in Excel, PowerPoint, and Word (mandatory), and PowerBI (preferred).
- Availability for travel within the country.
- Driver's licence (preferred).
More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.
Equal opportunities for all
Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.
Need more reasonsto apply?
As a top employer we:
- Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
- Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;
- Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;
Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:
- Top employer certification by Top Employers Institute
- Part of the Bloomberg Gender-Equality Index
- Global certification as a family-responsible company by Fundación Másfamília
- Top 100 Workplaces by Houston Chronicle
Discover our tips to enhance your performance during the recruitment process and apply until 10/12/2025 if you think you are the right fit for this opportunity.
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