Logistics Support Officer

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID –

Role Background

The NATO Communications and Information Academy (NCI Academy) offers training on both static and deployed NATO communication and information systems (CIS). This includes Consultation, Command, Control, Communications and Intelligence, Surveillance and Reconnaissance (C4ISR), as well as cyber security and cyber defence. Moreover, the NCI Academy plays an instrumental role in designing, developing, and rolling out new learning solutions. This is achieved through comprehensive analysis of training requirements and by leveraging cutting-edge learning technologies.

The NCI Academy also provides a range of education and training services through its Academy Learning Environment (ALE). The ALE governs and strategically coordinates the systems and infrastructure that deliver training, including the Training Management System (TMS), Learning Management System (LMS), Academy Training Network (ATN), and future components such as the Adaptive Learning Platform. These systems support multiple delivery methods, such as classroom training, mobile training, Virtual Instructor-Led Training (VILT), and self-paced training. The ALE relies on technological elements like cloud-hosted services (TMS, LMS), virtual environments via the ATN, local networks, and a Virtual Desktop Infrastructure (VDI) that enables remote access.

The NCI Academy is outsourcing the logistics support function for the ALE. This function covers the inventory and stock management, asset and configuration management, lifecycle management, acquisitions, disposal, and the administration of contracts, including Infrastructure-as-a-Service (IaaS) agreements that sustain ALE systems. The contractor will provide the service in close collaboration with, and report to, the Academy Technical Capability (TeC) Team to ensure accuracy, compliance, and efficiency in all logistics-related processes.

Role Duties and Responsibilities

• The Contractor shall establish and maintain effective asset and configuration management processes for the ALE, ensuring accuracy, compliance, and transparency of all data. This includes:
  • Conducting a 100% initial inventory of ALE assets and establishing baseline records.
  • Collecting, uploading, and maintaining asset and configuration data in Agency- approved tools (e.g., BMC Discovery, Atrium CMDB).
  • Performing daily housekeeping, including entry logs of asset collection, movements, and updates.
  • Developing, documenting, and maintaining Standard Operating Procedures (SOPs).
  • Producing monthly and ad-hoc ACM reports (e.g., maintenance plans, asset status, usage metrics).
  • Implementing and monitoring access control and compliance with Agency security policies.
• The Contractor shall support the full lifecycle management of ALE assets, from acquisition through to disposal, ensuring accuracy and compliance. This includes:
  • Monitoring and managing the lifecycle of ALE assets.
  • Identifying obsolete or end-of-life assets and planning replacement or decommissioning.
  • Maintaining a complete audit trail of lifecycle events.
• The Contractor shall manage the ALE warehouse, spares, and consumables to ensure efficient use of space, stock availability, and compliance with storage requirements. This includes:
  • Developing and implementing a warehouse management plan.
  • Tracking, storing, and distributing spares to meet operational requirements.
  • Monitoring and reporting stock levels and conditions.
  • Producing monthly and ad-hoc stock reports.
• The Contractor shall provide logistical input to ALE acquisitions and support the management of contracts, including Infrastructure-as-a-Service (IaaS) agreements. This includes:
  • Providing logistical support to acquisition processes.
  • Supporting administration and monitoring of ALE contracts.
  • Tracking supplier performance and escalating issues to the TeC Team when required.
• The Contractor shall manage the disposal of ALE assets, ensuring secure, compliant, and fully documented processes. This includes:
  • Planning and coordinating disposal of ALE assets in line with Agency policy.
  • Ensuring 100% traceability of disposed items with full supporting documentation.
• The Contractor shall ensure all ALE logistics activities are compliant with NATO and NCI Agency policies, and shall support external and internal audits. This includes:
  • Ensuring compliance with NATO and Agency standards.
  • Providing records and documentation for audits (NOS, Accreditor, ISO9001).
  • Contributing to continuous improvement of logistics processes.

Essential Skills, Experience and Certifications

• Minimum of 5 years experience in asset and configuration management, including inventory control, data collection, and lifecycle management.
• Minimum 2 years of manage stock levels, warehouse operations, and disposal processes in line with organizational standards and compliance requirements.
• Knowledge and minimum 2 years experience with contract management for Infrastructure-as-a-Service (IaaS) or equivalent ICT/logistics services.
• Minimum 4 years experience in reporting and audit preparation, including production of compliance, usage, and performance reports.
• Ability to work independently and as part of a multidisciplinary team, with strong organizational and time management skills.

Desirable Skills, Experience and Certifications

• Knowledge and experience of working with the NCI Agency and/or NATO organisations.
• Familiarity with NCI Agency asset and configuration management tools, such as BMC Discovery and Atrium CMDB.
• Understanding of automation tools for data collection and reporting.
• Previous experience in training or education environments, ideally within ICT or logistics domains.
• Knowledge of Agile working practices, particularly in delivering logistics or asset management services through sprint-based delivery models.

Language

• Excellent written and verbal communication skills in English.
• Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2- C1/Upper Intermediate-Advanced level).

Working Location

• Oeiras, Portugal

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.