Spécialiste Acquisition

1 semana atrás

Lisboa, Lisboa, Portugal JoB Training & Coaching Tempo inteiro

This role is designed for individuals who are passionate about customer experience and eager to grow within a structured and international work environment. As a Customer Service Agent, you will serve as the primary point of contact for users, guiding them through their journey and ensuring they receive accurate, helpful, and timely support. Your daily responsibilities will include handling a wide range of inquiries, from straightforward requests to more complex situations requiring careful analysis and problem-solving.

Your main objective will be to welcome users, identify their needs, and deliver clear and effective solutions. You will manage communications across various channels such as incoming calls, written messages, and internal ticketing systems. Each interaction must be handled with professionalism, empathy, and a strong focus on resolution to ensure a consistently positive customer experience.

The position also involves meticulous case management. You will document interactions, update relevant information, and follow up on pending issues to ensure customers receive the appropriate responses or guidance within appropriate timeframes. Strong attention to detail, organization, and the ability to maintain high-quality output during peak periods are essential for success in this role.

This is an
on-site position
, allowing you to work closely with colleagues, benefit from real-time support, and strengthen your skills through continuous collaboration. You will receive comprehensive training covering tools, workflows, communication techniques, and service standards. The role offers a valuable opportunity to develop customer service expertise, interpersonal communication skills, and the ability to manage diverse and dynamic situations.

You will also contribute to identifying recurring trends, highlighting improvement opportunities, and sharing insights that support overall service enhancement. Your ability to stay composed, prioritize effectively, and maintain a positive attitude will be key factors in your long-term success.

This position is ideal for individuals seeking to build a meaningful career in customer service, thrive in a fast-paced and multicultural environment, and play an important role in delivering high-quality support to users.

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