Junior Application Support Analyst
Há 2 dias
Company DescriptionNatixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.As part of Groupe BPCE's international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate & Investment Banking and Asset & Wealth Management — as well as transversal services that support all entities across the Group.With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.Job DescriptionWithin the IT CIB department of GBCR, the Credit Risks team maintains a set of applications that are used by Natixis to calculate all relevant metrics that are used to monitor the financial activities of the bank. These are applications used in a daily basis, and for which there is a project to ensure high availability by providing technical support, monitoring and maintenance.The Credit Risks Support team is an application support team working in a sensitive and critical environment, with a combination of dedicated resources, technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Credit Risks department.RoleThe Role For Application Support Engineer Aims ToWork in a L1 IT functional Support.Provide production support with dedicated KPI's to end-users for all application issues and respond to queries in a timely manner.Effectively manage and solve production incidents.Pro-actively provide information to users on the progress of outstanding support.Monitor applications in an effective and compliant.Contribute consistently to the continuous automation and improvement of the applications.Enhance user's satisfaction by solving incidents/problems effectively and efficiently.Ensure the proper troubleshooting and incidents follow up.Create and maintain comprehensive project documentations.QualificationsProven experience in Customer Support roles, namely L1.Knowledge / experience working with JIRA.Proficiency in English (>B2).Passion for methodology & framework implementations as well as process improvement.Excellent debugging and problem-solving capability, efficient multi-tasking in a fast-paced, constantly evolving environment.A customer-centric spirit: empathy and ownership of customer issues.Strong interpersonal, relationship, management, and communication skills.Nice-to-haveExperience with SQLExperience with log analysisKnowledge of French.Understanding in object-oriented languagesExperience in SQLFamiliarity with basic ITILFamiliarity with basic Financial conceptsAdditional InformationOur workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.
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Application Support Analyst
1 semana atrás
Porto, Porto, Portugal Smart Consulting Tempo inteiroQueres dar o próximo grande passo na tua carreira em IT?Então chegaste ao sítio certo — àSmart ConsultingNa Smart, a tecnologia, a inovação e a transformação fazem parte do nosso ADN Somos uma empresa de consultoria tecnológica com mais de uma década de experiência em projetos nacionais e internacionais nas áreas de IT e Telecomunicações, e...
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Junior Application Support Analyst
Há 2 dias
Porto, Porto, Portugal Natixis in Portugal Tempo inteiroCompany Description Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. As part of Groupe BPCE's international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate...
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Junior Application Support Analyst
Há 2 dias
Porto, Porto, Portugal Natixis Tempo inteiroCompany DescriptionNatixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.As part of Groupe BPCE's international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate &...
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Junior Application Support Consultant
Há 7 dias
Porto, Porto, Portugal emagine Tempo inteiroEmagineis currently looking for aJunior Application Support Consultant (CMS/SQL)to join a long-term assignment with one of our international clients in the automotive finance sector. This is a strategic opportunity for recent graduates or junior profiles who want to start a career in IT, supporting Contract Management Systems (CMS) within a leading...
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Application Support Analyst
2 semanas atrás
Porto, Porto, Portugal Damia Group Tempo inteiroSeeking an Application Support Analyst: Rhino, are you there?At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients.Why join us?Expand your network: As a consultant at We Are META, you'll have access to a network of national and international partners across diverse sectors of the tech industry.Enjoy our perks: When you...
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Application Support Analyst
1 semana atrás
Porto, Porto, Portugal Damia Group Tempo inteiroSeeking an Application Support Analyst: Rhino, are you there? At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients. Why join us? Expand your network: As a consultant at We Are META, you'll have access to a network of national and international partners across diverse sectors of the tech industry. Enjoy our perks:...
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Junior Support Business Analyst
1 semana atrás
Porto, Porto, Portugal act digital Tempo inteiroAbout the company:act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia.We support the world's largest groups across the entire digital product development lifecycle: from...
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Junior Strategy Analyst
1 semana atrás
Porto, Porto, Portugal Unilabs Tempo inteiroAbout UnilabsHeadquartered in Geneva and part of the A.P. Moller Group, Unilabs is one of Europe's leading medical diagnostics companies, offering a complete range of laboratory, pathology, genetics, and imaging services to patients across 14 countries. Unilabs invests heavily in technology, equipment, and people - using digital technologies in its...
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Junior Analyst
2 semanas atrás
Porto, Porto, Portugal Boost-IT Tempo inteiroTasks• Analyze and translate business requirements into functional specificationsfor CMS.• Configure CMS applications to align with business needs and optimizeworkflows.• Maintain and improve software requirements, user stories, anddocumentation.• Support SQL-based configuration and database manipulation tasks.• Monitor application performance and...
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Junior Analyst
Há 5 dias
Porto, Porto, Portugal emagine - Portugal Tempo inteiroTasks• Analyze and translate business requirements into functional specificationsfor CMS.• Configure CMS applications to align with business needs and optimizeworkflows.• Maintain and improve software requirements, user stories, anddocumentation.• Support SQL-based configuration and database manipulation tasks.• Monitor application performance and...
