Turkish-Speaking Customer Delight Representative

1 semana atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

Turkish-Speaking Customer Delight Representative

Location: Lisbon (Relocation provided)

Contract: Full-time, 12-month renewable

Languages: Fluent Turkish + English (B2)

About the Role

We are looking for a Turkish-speaking Customer Delight Representative to support small and medium-sized businesses using online advertising tools. You will help clients with product questions, troubleshooting, and improving their digital marketing performance.

Responsibilities

  • Support SMB clients via chat, email, and phone
  • Assist with online advertising tools and self-service platforms
  • Provide pre- and post-sales guidance
  • Identify issues and share product feedback
  • Deliver an excellent customer experience

Requirements

  • Fluent Turkish speaker
  • EU passport or valid Portugal residence card (mandatory)
  • English B2 level
  • 1+ year experience in customer service or similar
  • Strong communication and quick learning skills

Work Conditions

  • 40 hours per week, rotational shifts
  • 15-day training period (full attendance required)
  • 12-month renewable contract
  • 1-month probation period

Relocation & Benefits

  • Airport pickup
  • Accommodation on arrival
  • Travel reimbursement after 9 months
  • Free Portuguese lessons
  • Free sports and social activities


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