Senior Customer Success Consultant

ABOUT THIS JOB 

Our Analysts are vital to NielsenIQ's success. They work every day with our client base, which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets and other retailers where you'll find these products. If you saw it the last time you did your weekly shop, they're probably a NielsenIQ client, as is the shop. They all rely on our Senior Analytics Executives. 

Our clients trust our Insights Analysts, coming to them when they have challenges and questions. These questions range from deciding on new product development, designing a new price strategy, and much more NielsenIQ's Analysts work with our clients to create and present analyses based on the world's best datasets. Our insights team support clients in Health and Beauty, Beers, Wine and Spirits or Grocery. 

We are confident and capable crafters of compelling insights and deliver clear and actionable recommendations to our clients, helping them grow their business.  

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more. You will be expected to understand our clients' needs and then create and present solutions that help those clients achieve their strategic and tactical goals. 

Our team has a wide range of backgrounds and skill sets. Some of us have backgrounds in data, some in marketing, and others in sales. We are looking for someone who is keen to bring their excellent story-telling skills to a modern, data environment. 

If telling stories through data excites you but you're uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses. 

RESPONSIBILITIES 

Understanding Client Needs: 

• Understanding client business priorities and the role we can play in supporting these goals 
• Understand the impact we can have on personal objectives of individuals at our clients 
• Responsible for setting up client onboarding for analytics & insights services and conducting tactical client training for Guided Analytics & NielsenIQ tools such as Connect Express and Discover 

Delivering Insight: 

• Become a category expert; be curious and engage with the client industry, their categories and key market trends 
• Being prepared to challenge client hypothesis and bring a new perspective 
• Make recommendations based on rigorous analysis leveraging multiple data sources, sound business understanding and commercial awareness. 

Workload Management and Prioritization: 

• Manages workload independently and effectively prioritizes client commitments alongside internal commitments. 
• Maintains a clear communication pathway with the key stakeholders 
• Maintains and delivers work log trackers and project plans where applicable 

REQUIREMENTS 

• Native Portuguese and good level of English
• Strong verbal and written communication skills 
• Excellent time management and prioritization skills with a proven track record of delivering projects on time 
• Confident numerically 
• Ability to analyze data confidently 
• Problem solving and solutions orientated 
• Performs work accurately and effectively with attention to detail 
• Good at building relationships, internally and with clients 
• Experience of working in an analytical environment 
• An understanding of the FMCG industry and trends 
• Capable of leveraging tools such as Microsoft excel and PowerPoint 

WHAT WE CAN OFFER 

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation and redefine what's possible.   

Working with our Customer Success team gives you access to:   

• Our amazing 'people first' culture with plenty of flexibility  
• Career & Learning development  
• Making an impact on biggest FMCG manufacturers' growth  
• Becoming an expert in categories that shape Spanish retail  

Additional Information 

This is a full time role based in Lisbon offering a hybrid working mode combining working from home, office and visiting clients. 

#LI-Hybrid

#LI-FC

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles:

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the