Customer Consultant

2 semanas atrás

Lisboa, Lisboa, Portugal Experis Tempo inteiro

Experis, a ManpowerGroup company specialized in Executive Search & Talent Attraction, is recruiting a Customer Consultant – Retention to join a solid and fast-growing project within the Telecommunications sector, for a leading international company operating across Europe.

This international project is based in Lisbon and offers the opportunity to work close to the heart of the business, in a dynamic, performance-driven and customer-focused environment.

Your responsibilities

Handling customer contacts via telephone

Ensuring the highest level of customer satisfaction

Retaining customers who intend to terminate their contracts

Providing tailored advice on services and offers

Creating added value for the customer, including sales activities

Communicating effectively with customers, balancing qualitative and quantitative goals

Building long-term customer loyalty and relationships

Your profile

Previous experience in a call center environment (preferred)

Fluent German and English (mandatory)

Strong customer orientation and commitment

Excellent communication and negotiation skills

Flexibility and ability to work under pressure

Autonomous, accurate and responsible working style

Strong sense of duty and punctuality

Good PC skills

Completed technical training or equivalent professional experience

What the project offers

An international and dynamic working environment

Real opportunities for professional development and career progression

Integration into a stable and recognized project, focused on service excellence

A collaborative culture that values teamwork and shared success

If you believe work is more rewarding when achievements are shared, this opportunity is for you.

Job Type: Full-time

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