Credit Card Officer

2 semanas atrás

Lisboa, Lisboa, Portugal Europcar Tempo inteiro
Job Description

 

MAIN RESPONSIBILITIES of this Position: 

Responsible for the day-to-day processing of the Accounts Receivables function, including coordination of contacts with Collection teams for processing of Customer and Business to Business Debts, receipts and cash application.  Monitor billing balances of customers and take appropriate action to assign overdue amounts to business partners in accordance with the collection escalation procedure.

Key Areas of Responsibility 

  • Administer all inquiries received regarding credit card charges

  • Submit transactions to our bank to process payment

  • Processing Credit card refunds 

  • Chargeback reporting 

  • The charge for penalty charge offenses

  • Allocate Credit card payments against the appropriate debt 

  • Ensuring proper investigation and solutions to external departments' queries

  • Assisting the team lead in maintaining open communication channels with customers developing high standards for service delivery and quality

  • Working closely with other team members to implement and standardize processes to ensure maximum efficiencies

  • Providing input to continuous process improvement
     

Key Skills  

  • Minimum of High School diploma

  • Basic experience in accounting

  • Ability to quickly become a proficient user of Oracle Financial Applications

  • Knowledge of International Accounting Standards

  • Good communication skills

  • Language skills: English mandatory

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-

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