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Application Support
2 semanas atrás
Job description:
The Technician Application Support mission is to provide technical and functional support to users of the banks several applications. This position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, analytic and logical thinking problem solving mindset. Providing an end-to-end service delivery to our internal clients.
Prepare for releases and ensuring that the implementation and pre-production tests are carried out prior to the deployment in.
Participate in continuous improvement processes and activities
Analyse and assess operational incidents to optimise corrective and preventive actions following Problem management procedures ensuring a stable production environment.
Main Tasks:
Classify and prioritise incidents and requests
Manage incident resolution within the team and with the technical teams
Monitor the incident life cycle until the service is restored
Prepare reports: morning report, incidents, major events
Assist with establishing operating procedures, update knowledge base
Technical Skills:
SQL
Windows
Dynatrace & Control M
Cloud (DMZR)
Ansible & Jenkins
Language Skills:
English
French (notions)
Soft Skills:
Communication
Innovative and transformational mindset
Analytical skills
Ability to collaborate/Teamwork
ITIL Certifcation
Candidate must have experience in support and service delivery. With a great sense of responsibility and resilience to high workload and flexible to cover/extend shifts in emergency situations and weekend activities.
